Enterprise Service Engineer

hace 2 semanas


Lima, Perú e2open A tiempo completo

Position Overview

Responsibilities

  • Provide consultation service to customer in addressing business and technical challenges to achieve Customer's Business Success.
  • Understand customer's business needs and definition of business success.
  • Diagnose customer solution's problems, inefficiencies, and weaknesses.
  • Provide advice on solution's best practices and technical fixes to effectively addressing the issues identified on the solution.
  • Active collaboration with cross functional teams in Global environment to ensure effective service recovery and business continuity via incidents identification and resolution.
  • Plan and manage business solutions transition from project delivery team to Client Services organization.
  • Provide oncall support as part of a global engineering team.

Qualifications and Experiences

  • Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.
  • Analytical mindset and creative problemsolving skills.
  • Excellent interpersonal and communication skills.
  • Understanding of development methodologies, version control and configuration management.
  • A fundamental understanding of IT service management and the ITIL business process.
  • Attention to detail and ability to troubleshoot and provide feedback and solutions.
  • Highly motivated and resultoriented fresh graduates are strongly encouraged to apply.
  • Must be able to work well both in a team environment and independently under mínimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.
  • E2open participates in the Everify program in certain locations, as required by law._

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