Tour Staff Supervisor, Peru and Southern Cone

hace 2 semanas

Lima, Perú G Adventures A tiempo completo
About Us


G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.


Our mission is simple:
to change lives through travel. And not just our travelers' either.

Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.


With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.


Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day.

You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About the role


Responsible for the management of the tour staff and relevant processes involved with their successful tour operation in the mentioned countries from start to finish.

This person will oversee overall CEO numbers, recruiting, training, and CEO forums as needed to ensure appropriate coverage during the high and low season.

Tour Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.

Responsibilities:

  • Maintain tour staff engagement between CEOs, G Reps, Local office and G Adventures globally, lead regional engagement initiative
  • Effectively support and manage Tour Staff team and CEOs while maintaining a close working relationship with all Operations team members.
  • Serve as the first point of contact for all business queries and challenges related to tour staff management in the region.
  • Oversee and manage all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and inperson), National Geographic Journeys with G Adventures and any other specialized training programs.
  • Perform quarterly CEO Performance Reviews, managing and reporting on CEO performance, including 1 on 1 reviews.
  • Provide ongoing coaching, mentorship and feedback for the CEO team.
  • Manage, coordinate and communicate all actions related to CEO Performance issues.
  • Oversee all manager administrative duties related to the onboarding of new and returning Tour Staff in the systems (Workday, Polaris)
  • Oversee the Tour Staff schedule process, responsible for forecasting the needs of the region and signing off on the final schedule
  • Oversee the process of ordering, distributing, and all admin surrounding Equals Cards and CEO Swag
  • Accountable for building and adhering to tour leader administration (Overhead) budget based on company targets and needs.
  • Oversee and manage timely submission of all aspects of the region's tour finances.
  • Manage and coordinate ground support for logístical issues during trips and on trip emergencies, assist local Operations team with Critical Incident Management.
  • Manage Critical Incident reports
  • Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
  • Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
  • Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
  • Ensure recruitment, training, and performance management is tailored to meet the needs of various brands.


Desired Skills and Experience- 5+ years of experience working in tourism operations- 2+ years in management position in the travel industry- Advanced English & Spanish language skills, both written and oral- Advanced knowledge of Microsoft Excel and Word, Google Suite and use of social media- Exceptional customer service and communication skills- Superior Attention to detail- Proven people management and project management experience- Strong office administration, problem solving and organizational skills required.- Training experience with a flexible and motivational approach.- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.


QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU
What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups

*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified

  • Tour Staff Supervisor, Peru and Southern Cone

    hace 4 días

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Staff Administration Coordinator

    hace 3 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Staff Administration Coordinator

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Tour Staff Administration Specialist, Latam

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Peru Operations Specialist

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Safety, Security and Access Manager for Peru and

    hace 2 semanas

    Lima, Perú International Rescue Committee A tiempo completo

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Bilingual Operations Supervisor

    hace 4 semanas

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a **Bilingual Operations Supervisor.** **Job Requirements**: - Experience in supervision, operations and leadership is a must. - Ability to build relationships among managers, clients and employees. - Excellent communication skills. - Familiarity with MS Office, especially Excel, is a...

  • Bilingual Operations Supervisor

    hace 2 semanas

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a Bilingual Operations Supervisor.Job Requirements: Experience in supervision, operations and leadership is a must. Ability to build relationships among managers, clients and employees. Excellent communication skills. Familiarity with MS Office, especially Excel, is a must. Ability to...

  • Peru Finance Manager

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Usaid/peru Program Cycle and Monitoring

    hace 2 semanas

    Lima, Perú Banyan Global A tiempo completo

    Overview: Banyan Global is a woman-owned small business and international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. The firm is headquartered in Washington, DC with staff working in a number of developing countries. Banyan Global operates seamlessly within five practice areas:...

  • Peru Operations Coordinator

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Senior Programme Coordinator

    hace 2 meses

    Lima, Perú United Nations A tiempo completo

    The position is located within the UNODC Programme Office in Peru (POPER) with duty station in Lima, Peru, Regional Office for the Andean Region and the Southern Cone (ROCOL), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Regional Representative of ROCOL, and under...

  • Country Director, Peru

    hace 2 semanas

    Lima, Perú Rainforest Alliance, Inc. (Peru) A tiempo completo

    **Position summary**: At the Rainforest Alliance we are looking for a pro-active, collaborative, and innovative Country Director who will provide strong leadership to manage the strategic planning, fundraising and implementation of RA’s activities in Peru, overseeing a team of 20+ and annual budget of US$3,000,000 approx. S/he harnesses the institutional...

  • Peru Operations Coordinator

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Finance Manager, Usaid/peru Program Cycle and

    hace 2 meses

    Lima, Perú Banyan Global A tiempo completo

    Overview: Banyan Global is an international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. The firm is headquartered in Washington, DC with staff working in a number of developing countries. Banyan Global operates seamlessly within five practice areas: monitoring, evaluation, and...

  • Country Director Peru

    hace 2 meses

    Lima, Perú British Council A tiempo completo

    Country Director Peru **Date**:4 Jul 2023 **Location**: Lima, Americas, PE **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and...

  • Premium Travel Advisor for Peru

    hace 4 semanas

    Lima, Perú Exploorperu A tiempo completo

    You're a tailor made(customized) travel advisor for Peru trips with at least 5 years of experience as professional customized travel advisor, and look for a new challenge? Become part of a young and international team with flexibility, 'be you' culture, and an impact on the company's expansion as well as our traveler's experience. Design and sell...

  • Country Director, Peru

    hace 2 semanas

    Lima, Perú Rainforest Alliance A tiempo completo

    **Position summary**: At the Rainforest Alliance we are looking for a pro-active, collaborative, and innovative Country Director who will provide strong leadership to manage the strategic planning, fundraising and implementation of RA’s activities in Peru, overseeing a team of 20+ and annual budget of US$3,000,000 approx. S/he harnesses the institutional...

  • HR Country Manager Peru

    hace 1 semana

    Lima, Perú Royal HaskoningDHV A tiempo completo

    Are you an experienced HR Professional who is passionate about accelerating organisational capabilities, People, Culture and HR Operations? Would you like to work within an inspiring dynamic atmosphere in which organisational and operational advancement take central stage? Join our team today!_ The primary role is to ensure that excellent HR operations and...

  • Evaluation and Assessment Lead, Peru

    hace 2 meses

    Lima, Perú Banyan Global A tiempo completo

    Overview: Banyan Global is an international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. The firm is headquartered in Washington, DC with staff working in a number of developing countries. Banyan Global operates seamlessly within five practice areas: health, economic growth, gender,...