Tour Staff Supervisor, Peru and Southern Cone

hace 7 meses

Lima, Perú G Adventures A tiempo completo

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the role

Responsible for the management of the tour staff and relevant processes involved with their successful tour operation in the mentioned countries from start to finish. This person will oversee overall CEO numbers, recruiting, training, and CEO forums as needed to ensure appropriate coverage during the high and low season.

Tour Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.

**Responsibilities**:
- Maintain tour staff engagement between CEOs, G Reps, Local office and G Adventures globally, lead regional engagement initiative- Effectively support and manage Tour Staff team and CEOs while maintaining a close working relationship with all Operations team members.- Serve as the first point of contact for all business queries and challenges related to tour staff management in the region.-
- Oversee and manage all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.- Perform quarterly CEO Performance Reviews, managing and reporting on CEO performance, including 1 on 1 reviews.- Provide ongoing coaching, mentorship and feedback for the CEO team.- Manage, coordinate and communicate all actions related to CEO Performance issues.- Oversee all manager administrative duties related to the onboarding of new and returning Tour Staff in the systems (Workday, Polaris)- Oversee the Tour Staff schedule process, responsible for forecasting the needs of the region and signing off on the final schedule- Oversee the process of ordering, distributing, and all admin surrounding Equals Cards and CEO Swag- Accountable for building and adhering to tour leader administration (Overhead) budget based on company targets and needs.- Oversee and manage timely submission of all aspects of the region’s tour finances.- Manage and coordinate ground support for logístical issues during trips and on trip emergencies, assist local Operations team with Critical Incident Management.- Manage Critical Incident reports- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.- Ensure recruitment, training, and performance management is tailored to meet the needs of various brands.

Desired Skills and Experience- 5+ years of experience working in tourism operations- 2+ years in management position in the travel industry- Advanced English & Spanish language skills, both written and oral- Advanced knowledge of Microsoft Excel and Word, Google Suite and use of social media- Exceptional customer service and communication skills- Superior Attention to detail- Proven people management and project management experience- Strong office administration, problem solving and organizational skills required.- Training experience with a flexible and motivational approach.- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**

What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified

  • Tour Staff Administration Coordinator

    hace 4 semanas

    Lima, Perú G Adventures A tiempo completo

    **About the role** The Tour Staff Administration coordinator supports the G Adventures Operations team by assisting the Tour Staff Management with all reporting field staff and relevant processes to ensure a high level of performance and a successful tour operation from start to finish. This includes assisting all administration related to Field Staff and...

  • Tour Staff Administration Coordinator

    hace 7 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Staff Administration Specialist, Latam

    hace 7 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Pasaporte Studio | Sales Manager Channel

    hace 1 semana

    lima, Perú Pasaporte Studio A tiempo completo

    Sales Manager Channel & Territory Southern Cone Rockwell Automation Job Description: The Sales Manager Channel & Territory Southern Cone is responsible for the development and implementation of sales strategies and plans to maintain and grow the established business at assigned accounts, meet or exceed annual sales goals, and grow customer share....

  • Sales Manager Channel

    hace 3 días

    Lima, Perú Rockwell Automation A tiempo completo

    Job Description The Sales Manager Channel & Territory Southern Cone is responsible for the development and implementation of sales strategies and plans to maintain and grow the established business at assigned accounts, meet or exceed annual sales goals and grow customer share. Responsible for establishing and maintaining relationships with distributor to...

  • Not Your Average Tour Host

    hace 6 días

    Lima, Perú The Table Less Traveled A tiempo completo

    **Not Your Average Tour Host - Peru / Travel** The Table Less Traveled (TTLT) is a boutique travel and virtual experience company. Our business was founded in 2014 as a travel company, offering small group tours (6-12 people) to international destinations with a focus on culinary experiences with locals and artisans. Although we visit cities frequented by...

  • Latin America Field Staff Coordinator

    hace 7 días

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Leader

    hace 3 meses

    Lima Metropolitana, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Leader

    hace 5 días

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Safety, Security and Access Manager for Peru and

    hace 7 meses

    Lima, Perú International Rescue Committee A tiempo completo

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Bilingual Operations Supervisor

    hace 7 meses

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a **Bilingual Operations Supervisor.** **Job Requirements**: - Experience in supervision, operations and leadership is a must. - Ability to build relationships among managers, clients and employees. - Excellent communication skills. - Familiarity with MS Office, especially Excel, is a...

  • Peru Finance Manager

    hace 7 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Usaid/peru Program Cycle and Monitoring

    hace 7 meses

    Lima, Perú Banyan Global A tiempo completo

    Overview: Banyan Global is a woman-owned small business and international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. The firm is headquartered in Washington, DC with staff working in a number of developing countries. Banyan Global operates seamlessly within five practice areas:...

  • Senior Programme Coordinator

    hace 9 meses

    Lima, Perú United Nations A tiempo completo

    The position is located within the UNODC Programme Office in Peru (POPER) with duty station in Lima, Peru, Regional Office for the Andean Region and the Southern Cone (ROCOL), Division for Operations (DO), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Regional Representative of ROCOL, and under...

  • Supervisory Intelligence Research Specialist

    hace 4 meses

    Lima, Perú U.S. Department of Justice A tiempo completo

    Summary TOUGH WORK. VITAL MISSION. Challenge yourself! You have the power to help combat drug trafficking. Be a part of DEA! It's tough work, but a vital mission. Whatever your background or expertise, your work at DEA will be tremendously rewarding because it will have a daily impact on national security and the quality of life of all Americans. This job is...

  • Country Officer, Peru and Ecuador

    hace 3 meses

    Lima, Perú IFC Systems Corporation A tiempo completo

    **Country Officer, Peru and Ecuador** **Job #**: - req29981**Organization**: - IFC**Sector**: - Investment**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Lima,Peru**Required Language(s)**: - English, Spanish**Preferred Language(s)**: **Closing Date**: - 11/1/2024 (MM/DD/YYYY) at 11:59pm...

  • Peru Operations Coordinator

    hace 7 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Country Officer, Peru and Ecuador

    hace 3 meses

    Lima, Perú World Bank Group A tiempo completo

    **Job #**: - req29981**Organization**: - IFC**Sector**: - Investment**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Lima,Peru**Required Language(s)**: - English, Spanish**Preferred Language(s)**: **Closing Date**: - 11/1/2024 (MM/DD/YYYY) at 11:59pm UTC**Description** The IFC Andean...

  • Country Director, Peru

    hace 7 meses

    Lima, Perú Rainforest Alliance, Inc. (Peru) A tiempo completo

    **Position summary**: At the Rainforest Alliance we are looking for a pro-active, collaborative, and innovative Country Director who will provide strong leadership to manage the strategic planning, fundraising and implementation of RA’s activities in Peru, overseeing a team of 20+ and annual budget of US$3,000,000 approx. S/he harnesses the institutional...

  • Representative-sales Tour and Travel

    hace 11 horas

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 23083562 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Lima, Malecon De La Reserva 615, Lima, Peru, Peru **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures;...