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Senior Manager, Client Development

hace 4 meses

Lima, Perú Epsilon A tiempo completo

Company Description
Epsilon is a global leader in outcome-based marketing.

As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients.

With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.


Did you know that Epsilon:

  • Created the first ever travel rewards program for PanAm Airlines?
  • Built Apple's first CRM database?
  • Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?
  • Is ranked number 1 in IDC's MarketScape Assessment for global DSPs and Leader in Forrester's global Loyalty management software vendors?


We are looking for a Senior Manager, Client Development to join our sales team in Peru reporting directly to the Director of Sales, Andean Region.

As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms.

You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel.


Responsibilities:

  • Lead the sales strategy of the PE market.
  • Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering longterm partnerships.
  • Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
  • Develop and implement datadriven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
  • Drive product adoption and revenue growth by implementing strategic crossselling and upselling initiatives tailored to each client's unique requirements.
  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
  • Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.

Qualifications

  • 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
  • Preferably 2 in Ad-Tech/Martech and/or Programmatic sales
  • Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
  • Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
  • Strong negotiation, presentation, and closing abilities.
  • Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
  • Highly collaborative and teamoriented, excelling in fastpaced, crossfunctional environments.
  • Selfmotivated and resultsdriven, with a focus on surpassing performance targets.
  • Proficient in English for business discussions and correspondence at an intermediate level.
  • Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
  • Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred.

Additional Information We offer**:

  • Being part of a leading team in an industry in full growth and with great international projection.
  • EPS insurance for the employee
  • Work modality: hybrid
  • Holidays: 30 days
  • Training and Development Programs
  • Language training (English and/or Portuguese)