Technical Support Analyst

hace 2 semanas


Lima, Perú AyniTech A tiempo completo

Requirements:

  • Completed studies (Telecommunications, Systems, Electronics, or other IT related careers)
  • At least 6 months experience in:
  • Customer Service, Service desk and/or Access Management
  • Remote technical support.
  • Ticket and Documentation platforms.
  • Manage corporate access or terminations.
  • Advanced English (this is a
    MUST)

Duties and Responsibilities

  • Attend the client's requirements to maintain the operation of the company's processes.
  • Management and provide access to IT Tools, Domain Accounts, and Services.
  • Attend 2nd line IT requirements and incidents through the internal service.
  • Follow up with customers to ensure that the access has been provided correctly or the issue has been resolved.
  • Write up and update documentation.
  • Respond to users that asking for help through our and client communication channels.

Desirable Knowledge

  • ITIL foundation
  • AAA (Authentication, Authorization, Accounting)
  • Active Directory management
  • PowerShell scripts
  • Ticket System (ServiceNow, JIRA or related)
  • Identity management service platforms (OKTA, DUO, IdentityIQ or related)

Tipo de puesto:
Tiempo completo

Sueldo:
Hasta S/.2,000.00 al mes

Pregunta(s) de postulación:

  • What is your level of oral and written English?
  • What is your net salary expectation in soles?
  • Have you had experience as a Technical Support Analyst? Mention some of your functions.
  • Which ticketing platforms have you used?
  • Have you had experience in creating and managing corporate access?


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