Technical Support Analyst
hace 6 meses
**Requirements**:
- Completed studies (Telecommunications, Systems, Electronics, or other IT related careers)
- At least 6 months experience in:
- Customer Service, Service desk and/or Access Management
- Remote technical support.
- Ticket and Documentation platforms.
- Manage corporate access or terminations.
- Advanced English (this is a **MUST**)
**Duties and Responsibilities**
- Attend the client’s requirements to maintain the operation of the company's processes.
- Management and provide access to IT Tools, Domain Accounts, and Services.
- Attend 2nd line IT requirements and incidents through the internal service.
- Follow up with customers to ensure that the access has been provided correctly or the issue has been resolved.
- Write up and update documentation.
- Respond to users that asking for help through our and client communication channels.
**Desirable Knowledge**
- ITIL foundation
- AAA (Authentication, Authorization, Accounting)
- Active Directory management
- PowerShell scripts
- Ticket System (ServiceNow, JIRA or related)
- Identity management service platforms (OKTA, DUO, IdentityIQ or related)
Tipo de puesto: Tiempo completo
Sueldo: Hasta S/.2,000.00 al mes
Pregunta(s) de postulación:
- What is your level of oral and written English?
- What is your net salary expectation in soles?
- Have you had experience as a Technical Support Analyst? Mention some of your functions.
- Which ticketing platforms have you used?
- Have you had experience in creating and managing corporate access?
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