Customer Service Supervisor

hace 1 semana

Lima, Perú AmerisourceBergen A tiempo completo

What you will be doing

Principal Duties & Responsibilities:

- Responsibility for the daily running of the CS team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilised correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately.
- To ensure that all customers receive the highest level of customer service and departmental standards remain high.
- Observe and evaluate the team’s performance and offer assistance/ support to All CS staff and Team leaders.
- Ensure all members of staff are up to date and fully trained on all new guidelines / SOP’s and technological changes.
- Conduct regular CS meetings to discuss the general running of the department.
- Identify areas where change may be required and implement the change if appropriate
- Responsible for recruitment and Training of all new Personnel to the department
- Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.
- Hold regular meetings with CS Team leaders to ensure continued staff development.
- Conduct and document annual Appraisals with all staff.
- Assists Customer Service Representatives in accepting Jobs, calculating transit-times and shipment prices
- Completes and closes jobs and assist his/her subordinated to do it (enter extra charges, pricing, etc)
- Support business development team by preparing quotes according to company procedures.
- Issues invoices for clients B/C LIM on weekly, bi-weekly or monthly basis
- Handles KPIs to measure operative performance
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- EDUCATIONAL REQUIREMENTS:
Requires a Degree in Business Administration or Logistics related carees from an accredited collegue. Normally requires from three (03) to five (05) years directly related and progressively responsible experience.

Knowledge & Skills:

- Able to follow procedures & instructions
- Able to take on projects at the request of management
- Able to provide relevant information on request
- Good communication skills - verbally & written

Personal Attributes and Disposition:

- Ability to work as part of a team and independently
- Have excellent interpersonal skills
- Self motivated
- Remains Calm under pressure
- Flexible attitude - for working shifts and last minute coverage
- High attention to detail
- Uses own initiative
- Able to prioritise workload
- Friendly & polite
- Dependable, reliable and trustworthy

What your background should look like

Experience listed in description above

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier del Peru S.A.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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