Customer Care Representative

hace 4 semanas

Lima, Perú Tax Goddess A tiempo completo

Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today

**We offer competitive pay in line with Mexican industry standards.**

**Resumes in English only will be considered.**

**We are looking for**:
Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.

**Responsibilities**:

- Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
- Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
- These clients, once assigned, do not change unless issues arise.
- You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
- This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
- There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
- Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
- Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
- Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
- Maintain confidentiality of client information and adhere to industry regulations and standards.
- Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
- Assist with special projects and initiatives as assigned by management.
- Help other departments when needed (if needed) and any other responsibilities as assigned
- The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD

**Qualifications**:

- Native-level proficiency in English
- Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
- Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
- Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in Google Suite
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Knowledge of basic accounting principles and tax regulations is a plus.

**Tools/Systems/Applications**:
Slack

Insightly

Zoom

Google Suite

**System requirements**:

- This offer requires the use of your own device.
- Internet Speed: At least 10mbps
- CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
- Storage: Minimum 256GB SSD or 500GB HDD
- Operating System: Windows 11 Pro - We’ll assist with installation.
- Audio: A good quality headset preferably equipped with noise cancellation
- Video: A laptop/pc with a webcam or a good-quality webcam

**A few perks to consider once hired include**:

- Permanent Work from home.
- We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
- This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
- Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
- Equal Staff Opportunity. No company politics.
- Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
- Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and

  • Customer Care Representative

    hace 2 días

    Lima, Perú BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Customer Service Representative

    hace 6 meses

    Lima, Perú Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 7 meses

    Lima, Perú Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 7 meses

    Ubicación Lima, Lima, Perú Torre AI A tiempo completo

    **Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. - Compensation: USD 3 - 5/hour. - Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 7 meses

    Lima, Perú Go Lean Health A tiempo completo

    Job Description: As a VA Customer Service Representative, you will be the first point of contact for clients and patients seeking services and assistance at the primary clinic. You will handle inquiries, provide information, and resolve issues in a courteous and efficient manner. This role requires strong communication skills, empathy, and the ability to...

  • Customer Care Analyst

    hace 4 meses

    Lima, Perú Pluxee A tiempo completo

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...

  • Customer Service Representative

    hace 2 meses

    Lima, Perú Helpware A tiempo completo

    **Position Overview**: As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed. **Primary Responsibilities**: - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer...

  • Customer Care Specialist

    hace 7 meses

    Lima, Perú Edge A tiempo completo

    At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By...

  • Customer Service

    hace 1 semana

    Lima, Perú Remoteco A tiempo completo

    **PLEASE APPLY THROUGH THIS LINK**: Customer Service Representative Job Responsibilities: *Answer incoming phone calls, call back clients, data entering *Schedule appointments into CRM system *Take care of client complaints and concerns *Type in data into Google Sheets and Excel *Scan documents into Google drive *Communicate with production...

  • Customer Care Analyst

    hace 3 meses

    Lima Metropolitana, Perú Pluxee A tiempo completo

    Employee Contract type: Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading...

  • Customer Service Representative

    hace 3 meses

    Lima, Perú Pasca Technologies SAC A tiempo completo

    Snapsheet is a leading technology company that specializes in streamlining the insurance claims process. We are committed to revolutionizing the industry through our innovative approach and commitment to customer satisfaction. We are looking for dedicated, customer-focused individuals to join our team and help us continue to provide exceptional service to...

  • Customer Service Representative

    hace 7 meses

    Lima, Perú Equifax A tiempo completo

    El Customer Service Representative, se encarga de la evaluación para la aprobación u observación de contratos de clientes nuevos y existentes en Equifax Perú y se orienta a todo tipo de documentación, propuestas, adendas, que lleguen a través de Best Perú o el buzón de Pec Contratos. **¿Qué vas a hacer?** - Revisión de documentos (contratos), en...

  • French Agent

    hace 1 semana

    Lima, Perú OCC247 SAC A tiempo completo

    FRENCH AGENT - CUSTOMER SERVICE REPRESENTATIVE Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork...

  • Customer Support Representative

    hace 3 meses

    Lima, Perú Wolfram A tiempo completo

    **Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...

  • Customer Support Representative

    hace 7 meses

    Lima, Perú Wolfram A tiempo completo

    **Job title**:Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls from...

  • Customer & Community Representative

    hace 1 semana

    Lima, Perú JUNOCO A tiempo completo

    JUNOCO is a fast-growing beauty startup that is changing the way consumers shop for beauty products. You’ll be working closely with our Marketing Manager (currently based in Peru). Fluency in English is a Must. We’re looking for a customer and community representative to help us listen to what our community is saying and to help us make sure our...

  • Customer Service Representative

    hace 7 meses

    Lima, Perú PREMIER PERU A tiempo completo

    WORK FOR A COMPANY IN USA! **Job Offer: Virtual Sales Representative** **Position**: Virtual Sales Representative **Location**: ON SITE- SALAMANCA, ATE. **Employment Type**: Full-time **Company Overview**: Join our innovative and dynamic virtual sales team at PREMIER PERU, a leading provider of ROOFING solutions. As we expand our sales operations, we are...

  • French Agent

    hace 1 día

    Lima, Perú OCC247 SAC A tiempo completo

    Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork and fun are at the heart of our daily work. We...

  • Customer Service Representative

    hace 2 semanas

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...

  • Customer Service Representative

    hace 7 meses

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: **Why TP?** We are the industry leaders with presence in 91 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? **Responsibilities**: **What** **you’ll do as a** **Customer Service...