Specialist Customer Success Manager
hace 4 meses
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Who you’ll become**
The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
S-CSM focus areas:
**What you’ll bring**
- 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
**About SAP Academy for Customer Success**
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
SAPAcademyforCustomerSuccess #SAPCSMProgramG4
SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, natio
-
Customer Success Partner
hace 4 días
Santiago de Surco, Perú SAP A tiempo completo**We help the world run better** About the role: The SAP Customer Experience Customer Success Partner Senior Advisor (CSP) has overall responsibility for the daily management of assigned Cloud customer accounts. The CSPS’s mission is to increase customer retention, renewals and upsells by building strong relationships with key customer stakeholders and...
-
Customer Success Semi Sr
hace 7 meses
Santiago de Surco, Perú CIAL Dun & Bradstreet A tiempo completo**Why work with us** We are a fast-growing company that is revolutionizing the world of data in Latin America! CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the...
-
Customer Specialist
hace 7 meses
Santiago de Surco, Perú BRIYA PERU SAC A tiempo completoEn Briya estamos en búsqueda del mejor talento para cubrir la posición de Customer Relations Intern **Responsibilities**: - Answer incoming phone calls and provides the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer interactions,...
-
SAP Senior Project Manager
hace 1 semana
Santiago de Surco, Perú SAP A tiempo completo**We help the world run better** **Key Responsibilities & Tasks** The Principal Project Manager is responsible for the overall management of a complex Project throughout its lifecycle, having a relevant qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business...
-
SEO Specialist
hace 2 días
Santiago de Surco, Perú Staff Boom Peru A tiempo completoWe are looking for a SEO Specialist/ Digital Marketing Specialist to join our Marketing team. This position will work closely with the Director of Marketing in advancing the priorities for the marketing and development departments, which functions like an in-house agency for the company. The SEO Specialist/ Digital Marketing Specialist needs to be passionate...
-
North America Field Business Support Specialist
hace 4 meses
Santiago de Surco, Perú SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Social Media Manager
hace 3 meses
Santiago de Surco, Perú Evolution Promote A tiempo completo**Puesto: Social Media Manager & Ads Specialist - Eventos y Conciertos** **Descripción**: Estamos en búsqueda de un **Social Media Manager & Ads Specialist** que se sume a nuestro equipo de marketing y nos ayude a potenciar nuestra presencia en redes sociales y maximizar nuestras ventas para eventos y conciertos en Perú, con especial foco en Lima. Si...
-
Relationship Manager
hace 7 meses
Santiago de Surco, Perú Paysafe A tiempo completo**About Paysafe** To help us fuel accelerated growth, we are looking for an experienced **Relationship Manager** **Key Responsibilities**: - Develop a growth strategy focused both on financial gain and customer satisfaction. - Conduct research to identify customer needs, challenges, and expansion plans. - Identify the relationship map within the...
-
Key Account Manager
hace 7 meses
Santiago de Surco, Perú Paysafe A tiempo completo**About Paysafe** Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. To help us fuel accelerated growth, we are looking for an experienced **Key Account Manager (Hunter).** **Key Responsibilities**: - Develop a growth strategy focused both on financial gain and customer satisfaction. - Conduct...
-
PPC Specialist
hace 4 meses
Santiago de Surco, Perú Staff Boom Peru A tiempo completo**Job Title: Search Engine Marketing - PPC - Specialist** **Company Overview**: Staff Boom is an outsourcing company based in Anaheim, California, with additional locations in the Philippines,Peru and Colombia. We specialize in customized staffing and consulting solutions for small to medium-sized businesses, primarily within the insurance industry. Our...
-
SEO Specialist
hace 1 día
Santiago, Perú MyCitySocial A tiempo completoWe are an established digital marketing agency looking for an experienced person with previous SEO and Word Press experience that enjoys working with SEO and communicating one on one directly with all of their accounts. The SEO account manager will be managing 15-20 SEO accounts and communicating with your accounts on a regular basis. Tasks/duties you will...
-
Bilingual Operations Manager
hace 7 meses
Santiago de Surco, Perú Staff Boom Peru A tiempo completo**Job Requirements**: - Experience in management, operations and leadership is a must. - Ability to build relationships among managers, clients and employees. - Excellent communication skills. - Familiarity with MS Office, especially Excel, is a must. - Ability to analyze data, identify trends and make data-driven decisions. - Excellent problem-solving...
-
Key Account Manager
hace 7 meses
Santiago de Surco, Perú Solutions 2 GO A tiempo completo**Description**: The Key Account Manager has direct responsibility for key customer relations. This role will report directly to the Sr Key Account Manager. This individual will be accountable for achieving sales targets, maximizing and improving retail space and locations, and handling administrative duties of the position. This individual is responsible...
-
Account Manager
hace 7 meses
Santiago de Surco, Perú Paysafe A tiempo completoPaysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online...
-
Trade Marketing Deputy Manager
hace 7 meses
Santiago de Surco, Perú Solutions 2 GO A tiempo completo**Scope**: Develop and implement the trade marketing strategy by improving the channel purchase experience, leading our marketing team, and aligning efficient cooperation with all company areas. - ** Responsibilities**: - With the Trade Marketing Manager, develop and refine the marketing strategy in alignment with the company's overarching pillars and...
-
Specialist-guest Experience
hace 2 meses
Santiago de Surco, Perú Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24202189 **Job Category**Rooms & Guest Services Operations **Location**Fairfield Lima Miraflores, Calle Martin Dulanto 128, Lima, Peru, Peru, 15047 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
-
Specialist-guest Experience
hace 7 meses
Santiago de Surco, Perú Marriott International, Inc A tiempo completo**Job Number** 24063950 **Job Category** Rooms & Guest Services Operations **Location** Fairfield Lima Miraflores, Calle Martin Dulanto 128, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Operations Manager
hace 2 meses
Santiago de Surco, Perú Solutions 2 GO A tiempo completo**Scope**: **Responsibilities**: - Oversee the importation activities and ensure compliance of local import regulations - Manage the performance of the local operation and the effectiveness and productivity of the 3PL - Serve as liaison with our offices, customers, suppliers and internal staff Communicate to all stakeholders the status of the operation, and...
-
Front Desk
hace 7 meses
Santiago de Surco, Perú Marriott International, Inc A tiempo completo**Job Number** 24035158 **Job Category** Rooms & Guest Services Operations **Location** Fairfield Lima Miraflores, Calle Martin Dulanto 128, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Regional Business Development Jr. Manager
hace 7 meses
Santiago de Surco, Perú Solutions 2 GO A tiempo completo**Job Description Summary** Work together with the Regional Business Development Jr. Manager in developing S2G's partner IPs in the Latin American market. This role involves maximizing sales, generating targeted profits, maintaining healthy inventories, and ensuring accurate brand and IP exposure through marketing efforts. The focus is on optimizing S2G's...