Customer Support Agent
hace 1 mes
**About Us**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Our Core Values are**:
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.
**About the job**
We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required. This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests.
**Main Responsabilities**:
- Advocate for the member and/or caller by making the interaction hassle-free.
- Compassionately own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member.
- Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on members’ needs and eligibility.
- Compassionately respond to and resolve member service inquiries in one single call.
- Accurately capture member grievances and file determination requests.
- Compassionately educate members about the fundamentals of health care benefits.
- Offer Next Best Actions on the account and follow up appropriately.
- Assist members in appointment scheduling to proactively address gaps in care.
- Provider education and choosing a quality care provider.
- Maximizing the value of their health plan benefits.
- Complete follow-up with members as appropriate.
**Requirements**:
- At least 18 years old
- High School Diploma
- Peruvian Citizenship or work permit
- Strong Computer Skills
- Experience in customer service or call center is desirable
- Highly compassionate and empathetic
- Problem-solving skills
- Strong communication skills both verbal and written
- Multitasking skills
- Advanced English level is required
**Company benefits**:
- 40 working hours
- Very central location for working
- Competitive salary and performance bonus
- Excellent work environment and more
Tipo de puesto: Tiempo completo
Sueldo: S/.2,000.00 - S/.2,100.00 al mes
-
Customer Support Agent – Spanish language
hace 1 semana
Lima Metropolitana, Perú Workanova A tiempo completoCustomer Support Agent – Spanish language We are looking for a FLUENT Spanish speaker to join our dynamic Customer Support team in the i-Gaming industry. You'll be part of an engaging and fast-paced environment, assisting customers across multiple channels, including chat and email. We value your ability to multitask, work with technology, and manage...
-
Customer Support Agent English- Spanish
hace 5 meses
Lima, Perú ThePowerBusiness School A tiempo completoThePowerMBA is a business school founded in 2017 that has broken the status quo of the traditional MBA market, offering a 360º business curriculum but fully online, 15 min lessons (microlearning) and for an affordable price. We are non-accredited and yet, in Spain companies such as EY, Accenture and Cocacola are using our program to train their employees....
-
Customer Support Specialist
hace 5 meses
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Spanish Customer Support Agent
hace 6 días
Lima, Perú Blaze A tiempo completoWe are Blaze, the fastest growing casino in LATAM. Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in...
-
Customer Support Representative
hace 1 mes
Lima, Perú Wolfram A tiempo completo**Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...
-
Customer Support Representative
hace 5 meses
Lima, Perú Wolfram A tiempo completo**Job title**:Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls from...
-
Customer Success and Support Specialist
hace 3 días
Lima, Perú EnerGym A tiempo completo**Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...
-
Customer Support
hace 1 semana
Lima, Perú SCORP A tiempo completo¡Esta es tu oportunidad para unirte a nuestro equipo en SCORP PERÚ y comenzar tu carrera profesional junto a nosotros! Scorp Inc. es una startup de redes sociales en rápido crecimiento con sede en Estambul y San Francisco. Hemos creado varias aplicaciones móviles y nos encontramos en la búsqueda de (1) Freelance Customer Support / Inglés...
-
▷ (Solo Quedan 15h) Customer Support Agent (Bilingual)
hace 3 semanas
Lima Metropolitana, Perú Sitel Corp. A tiempo completoFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...
-
Customer Service Support
hace 5 meses
Lima, Perú UNITECHUSA A tiempo completo**Unitech USA** Empresa dedicada a la comercialización y distribución de químicos, consumibles y equipos para laboratorios de investigación ubicada en EEUU. Actualmente ofrece una vacante para ocupar el puesto de **Customer Service Support.** - Seguimiento a los pedidos recibidos de clientes. - Seguimiento a las llegadas de las Ordenes Colocadas a los...
-
(Buen Sueldo) Customer Support Representative
hace 3 semanas
Lima Metropolitana, Perú Wolfram A tiempo completoJob title: Customer Support Representative Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this...
-
Customer Support Associate
hace 5 meses
Lima, Perú Cabify A tiempo completoEn Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...
-
Customer Success Specialist
hace 5 meses
Lima, Perú Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Support Specialist
hace 4 meses
Lima, Perú Archstone LATAM A tiempo completoWe are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...
-
Support Engineer
hace 4 meses
Lima, Perú e2open Perú A tiempo completo**Position Overview** The Support Engineer is a member of e2open’s customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue...
-
Customer Support
hace 2 meses
Lima, Perú SCORP A tiempo completo¡Esta es tu oportunidad para unirte a nuestro equipo en SCORP PERÚ y comenzar tu carrera profesional junto a nosotros! Scorp Inc. es una startup de redes sociales en rápido crecimiento con sede en Estambul y San Francisco. Hemos creado varias aplicaciones móviles y nos encontramos en la búsqueda de **(1) Freelance Customer Support / Inglés...
-
Support Specialist
hace 1 semana
Lima Metropolitana, Perú Zento Talent Solutions SAC A tiempo completoJob description Shift: 11-8 pm US CT, M-F, with the occasional weekend (You will get alternate days off during the week you are covering the weekend shift) We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing...
-
Customer Success Agent at Torre
hace 3 meses
Lima, Perú torre A tiempo completoWe are helping Torre find top candidates to join their team full-time for the role of Customer Success Agent. Compensation: USD 750 - 900/month. Location: Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents). Mission of Torre: "Making work...
-
Customer Success Agent at Torre
hace 3 meses
Lima, Perú torre A tiempo completoWe are helping Torre find top candidates to join their team full-time for the role of Customer Success Agent. Compensation: USD 750 - 900/month. Location: Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents). Mission of Torre: "Making work...
-
Customer Support Manager
hace 3 semanas
Lima Metropolitana, Perú CookUnity A tiempo completoCookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of...