Customer Support Agent

hace 4 meses


Lima, Perú Soom Personas A tiempo completo

**About Us**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Our Core Values are**:

- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.

**About the job**
We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required. This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests.

**Main Responsabilities**:

- Advocate for the member and/or caller by making the interaction hassle-free.
- Compassionately own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member.
- Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on members’ needs and eligibility.
- Compassionately respond to and resolve member service inquiries in one single call.
- Accurately capture member grievances and file determination requests.
- Compassionately educate members about the fundamentals of health care benefits.
- Offer Next Best Actions on the account and follow up appropriately.
- Assist members in appointment scheduling to proactively address gaps in care.
- Provider education and choosing a quality care provider.
- Maximizing the value of their health plan benefits.
- Complete follow-up with members as appropriate.

**Requirements**:

- At least 18 years old
- High School Diploma
- Peruvian Citizenship or work permit
- Strong Computer Skills
- Experience in customer service or call center is desirable
- Highly compassionate and empathetic
- Problem-solving skills
- Strong communication skills both verbal and written
- Multitasking skills
- Advanced English level is required

**Company benefits**:

- 40 working hours
- Very central location for working
- Competitive salary and performance bonus
- Excellent work environment and more

Tipo de puesto: Tiempo completo

Sueldo: S/.2,000.00 - S/.2,100.00 al mes



  • Lima, Perú ThePowerBusiness School A tiempo completo

    ThePowerMBA is a business school founded in 2017 that has broken the status quo of the traditional MBA market, offering a 360º business curriculum but fully online, 15 min lessons (microlearning) and for an affordable price. We are non-accredited and yet, in Spain companies such as EY, Accenture and Cocacola are using our program to train their employees....


  • Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...


  • Lima, Perú Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • Customer Support

    hace 1 semana


    Lima, Perú Britanico A tiempo completo

    Empresa de telecomunicaciones que opera en Perú, a cargo de la parte operativa de una clínica en Massachusetts, Estados Unidos. En búsqueda del mejor talento para cubrir las vacantes de: Customer Support. **FUNCIONES** - Recepcionar las llamadas de los pacientes de la clínica. - Administrar el horario de citas - Agendar nuevas citas dentro y fuera de la...


  • Lima, Perú Wolfram A tiempo completo

    **Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...


  • Lima, Perú Wolfram A tiempo completo

    **Job title**:Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls from...


  • Lima, Perú EnerGym A tiempo completo

    **Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...


  • Lima, Perú UNITECHUSA A tiempo completo

    **Unitech USA** Empresa dedicada a la comercialización y distribución de químicos, consumibles y equipos para laboratorios de investigación ubicada en EEUU. Actualmente ofrece una vacante para ocupar el puesto de **Customer Service Support.** - Seguimiento a los pedidos recibidos de clientes. - Seguimiento a las llegadas de las Ordenes Colocadas a los...


  • Lima, Perú Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...


  • Lima, Perú Cabify A tiempo completo

    **CUSTOMER SUPPORT ASSOCIATE** En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante...

  • Customer Service Agent

    hace 2 meses


    Lima, Perú H&C Construction Services A tiempo completo

    **Location**: Lima, Peru **Job Type**: Full-Time (48 hours per week), Remote H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated **Customer Service & Data Entry Specialist.** The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced...

  • Customer Service Agent

    hace 4 semanas


    Lima, Perú H&C Construction Services A tiempo completo

    Location: Lima, Peru Job Type: Full-Time (48 hours per week), Remote H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated Customer Service & Data Entry Specialist. The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced remote...

  • French Agent

    hace 1 semana


    Lima, Perú OCC247 SAC A tiempo completo

    FRENCH AGENT - CUSTOMER SERVICE REPRESENTATIVE Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork...


  • Lima, Perú Calls Experts A tiempo completo

    ENGLISH SPEAKING CUSTOMER SERVICE AGENT (Call Center REMOTE FULL-TIME ONLY) We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. For...

  • Agente Customer Service

    hace 21 horas


    Lima, Perú OYM Brands A tiempo completo

    **Ubicación** Lima - Perú**Trabajo** Tiempo Completo**Salario** Sin especificar **Sobre el aviso**: - Publicado: Hace 12 horas **Salario**: Sin especificar **Localización**: Lima **Descripción**: En OyM Brands nos encontramos en la búsqueda de la siguiente posición: - Agente Customer Service. **Contratación Laboral**: Tiempo...


  • Lima, Perú Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Support Specialist

    hace 23 horas


    Lima, Perú Zento Talent Solutions SAC A tiempo completo

    Shift: 11-8 pm US CT, M-F, with the occasional weekend (You will get alternate days off during the week you are covering the weekend shift)We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product...

  • French Agent

    hace 21 horas


    Lima, Perú OCC247 SAC A tiempo completo

    Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork and fun are at the heart of our daily work. We...

  • Customer Support

    hace 4 meses


    Lima, Perú SCORP A tiempo completo

    ¡Esta es tu oportunidad para unirte a nuestro equipo en SCORP PERÚ y comenzar tu carrera profesional junto a nosotros! Scorp Inc. es una startup de redes sociales en rápido crecimiento con sede en Estambul y San Francisco. Hemos creado varias aplicaciones móviles y nos encontramos en la búsqueda de **(1) Freelance Customer Support / Inglés...

  • Support Specialist

    hace 6 meses


    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...