Customer Support Specialist

hace 9 horas


Lima, Perú Tribal Credit A tiempo completo

**Overview**

Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.

Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.

Inspired by fellow founders building amazing things all over the world, we're on a mission to power SME and startup growth in emerging markets to bridge the business financial inclusion gap.

We are seeking a Customer Support Specialist, with a startup mindset, who will communicate with customers, resolve issues, and assist in the use of Tribal products and services. This role blends a customer support focus with technical product expertise. The position is 100% remote, based in Perú, and will report to the Head of Customer Support.

**As the **Customer Support Specialist **you will...**
- Provide customer support related to use of the Tribal card and related features.
- Respond to customer inquiries related to billing (payments, invoices, and FX discrepancies), UI/Dashboards (usage, login assistance, account verification), credit (CLI increase requests and temporary credit research cases), transactions, card issuance, and user limits.
- Monitor customer questions and concerns via various social media platforms and proactively provide assistance and solutions.
- Provide accurate, valid, and detailed information by using the right tools (Zendesk Support, Looker and Asana) in a way that is aligned with respective workflows and KPIs.
- Partner with Product and Engineering teams to support technical issues
- Discuss customer feedback with Sales, Marketing and Product in order to improve the customer experience and Tribal product features
- Document processes and develop customer user guides

**Who You Are**
- Previous experience in FinTech or working for a company providing payments and other financial solutions to start-ups and SMBs strongly preferred.
- Fraud/Dispute process analysis experience
- Bachelor degree in technology or other related field preferred
- Experience with Zendesk, Looker, and Asana preferred
- Comfortable using a wide variety of technical support tools, as well as discussing technical issues when troubleshooting.
- Demonstrate empathy with customers and have a solutions oriented approach to everything you do.
- Fluent in Spanish and English required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly and a great sense of humor

**Benefits**
- Unlimited time off and all public holidays.
- Allowance for home office equipment.
- Headspace subscription.
- Highly supportive team culture.
- 100% remote, flexible work environment.
- Market-competitive salaries.
- Top-notch project management, productivity, and team engagement tools.
- Unlimited learning resources, and much more.

**Equal Employment Opportunity**

**Tribal Privacy Statement



  • Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...


  • Lima, Perú Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • Support Specialist

    hace 2 días


    Lima, Perú Zento Talent Solutions SAC A tiempo completo

    Shift: 11-8 pm US CT, M-F, with the occasional weekend (You will get alternate days off during the week you are covering the weekend shift)We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product...


  • Lima, Perú EnerGym A tiempo completo

    **Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...

  • Support Specialist

    hace 7 meses


    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...


  • lima, Perú WOSAK S.A.C. A tiempo completo

    ¡ÚNETE A NUESTRO EQUIPO EN AIMO! Somos AIMO, una empresa líder en el sector digital, dedicada a ofrecer soluciones innovadoras. En la actualidad, estamos en la búsqueda de un Customer Support Specialist con experiencia en proporcionar una experiencia excepcional para los clientes. Este rol implica asegurar un proceso de incorporación (onboarding)...


  • Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**! **Summary**: To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and...


  • Lima, Perú Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...


  • Lima, Perú SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...


  • Lima, Perú Torrero A tiempo completo

    Welcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...


  • Lima, Perú Torrero A tiempo completo

    Welcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...


  • Lima, Perú Udalenno A tiempo completo

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...


  • Lima, Perú OCC247 SAC A tiempo completo

    OCC247 is an international company focused on Customer Experience. Teamwork and fun are at the heart of our daily work. We are a global outsourced service company. Offering customer service agents, training, consulting, and technology tools implementation. This time we are looking for a Bilingual Customer Support Specialist - SaaS to join our team! **Key...


  • Lima, Perú Torrero A tiempo completo

    Welcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...


  • Lima, Perú Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...


  • Lima, Perú Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Lima, Perú Golan SPA A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Patient Support Specialist to join our team at Golan SPA.About the RoleThe Patient Support Specialist will be responsible for scheduling appointments, managing phone lines, handling customer service needs, and resolving patient escalations. This role requires effective communication, multitasking,...


  • Lima, Perú ALOHAS A tiempo completo

    **THE ROLE** We are looking for a Customer Service Specialist, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to...


  • Lima, Perú ALOHAS A tiempo completo

    **THE ROLE** We are looking for a Customer Service Specialist, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to...


  • Lima, Perú Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...