Corporate IT Engineering Supervisor

hace 6 días


Lima, Perú Qualifacts Systems, LLC A tiempo completo

**Summary of the Corporate IT Engineering Supervisor**
We are looking for a technical hands-on supervisor to provide direction, guidance, and mentoring to the IT Engineering staff across our enterprise. Your team will help develop and implement new systems and automated solutions to enable company employees to support their customers, install, upgrade, and troubleshoot hardware and software systems and provide a technical escalation path to our internal Helpdesk team members.

To excel in this role, you must have extensive experience with Windows Workstation, Office 365 Administration, a general understanding of cloud computing, and a passion for coming up with creative solutions to technical problems. Your objective is to enable your team to provide technical solutions to business problems so that our employees can succeed in their daily tasks.

**Responsibilities for the Corporate IT Engineering Supervisor**
- Provide hands-on technical assistance to the rest of the Engineering team
- Support and remove blockers from IT staff
- Provide pointers, guidance, and technical coaching to staff to help them research and discover solutions to problems
- Responsible for assuring internal escalations are provided efficient and timely support
- Partner with the LATAM-NA and APAC IT Helpdesk Manager to find big wins - things that can be implemented, changed, or automated to reduce ticket volume and increase our customer’s experience
- Contributes to departmental productivity and development objectives by participating in Sprints and completing projects as assigned
- Manages the IT Engineering staff including consultation on performance evaluations, promotions and hiring
- Ensures that decisions made by IT Leadership team are continually carried out
- Provides leadership by projecting a positive, supportive attitude

**Qualifications of the Corporate IT Engineering Supervisor**
- High School Diploma or GED
- 3 years’ work experience designing and administering Office 365
- 3 years’ work experience supporting Microsoft Windows Workstation & Server required; 7 years preferred
- Experience with cloud or SaaS platforms
- Experience leading a team or project.
- Lead or supervisory experience preferred

**Knowledge, Skills, and Abilities of the Corporate IT Engineering Supervisor**
- Knowledge of network and system security best practices
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Able to communicate in English
- Good attention to detail, including effective communications and ability to manage multiple, competing priorities simultaneously
- Determined to succeed
- Approachable, open, and consultative
- Exceptional customer service aptitude



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