Tour Staff Administration Coordinator
hace 1 mes
**About the role**
The Tour Staff Administration coordinator supports the G Adventures Operations team by assisting the Tour Staff Management with all reporting field staff and relevant processes to ensure a high level of performance and a successful tour operation from start to finish. This includes assisting all administration related to Field Staff and all aspects of their performance management.
Tour/Field Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.
**What you'll be doing**
- Assist the Tour Staff Administration Specialist in recruitment activities.
- Assist in the organizational aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
- Support the Tour Staff Administration Specialist as requested planning CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc).
- Create and maintain the CEO Website, ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc) and work with relevant departments to audit CEO Resources.
- Prepare the monthly departures report for CEO Schedule to Tour Staff Manager and tour assignment in the internal system. and assist with the uploading of the Tour Staff schedule.
- Support the Tour Staff Administration Specialist with the admin surrounding Equals Cards and CEO Swag.
- Responsible for compiling pre-trip documents for the CEOs.
- Assist with ongoing training to CEOs as needed related to systems and how we use them.
- Assist in ground support for logístical issues during trips and on trip emergencies.
- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
**Skills and Experience**
**Must Have**:
- 2+ years experience in the travel industry
- Computer skills
- Intermediate level of English both written and spoken
- Able to work from Tuesday to Saturday (5 days/week)
- Familiarity with regional geography
- Excellent customer service and listening skills
- Problem solving/complaint resolution
- Decision making skills
- Team player, flexible, cooperative approach
- Self motivated and goal orientated
- Excellent attention to detail, well organized
- Positive and innovative attitude
- Good time management skills
- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.
**Nice to Have**:
- Knowledge of G Adventures product in the region
- Experience working with remote teams
- Vocational qualification related to Travel & Tourism/Business
**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU
**What do we offer you?**
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities
- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
- ¿Cuales son sus expectativas salariales mensuales, monto bruto en soles?
- ¿Cual es su nível de inglés, oral y escrito?
- ¿Cuenta con disponibilidad para empezar el empleo?
Tipo de puesto: Tiempo completo, Permanente
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