Technical Support Agent
hace 3 días
**PLEASE APPLY THROUGH THIS LINK**:
ICANotes is looking to hire an energetic and customer-focused Software Support Agent to join our Support team. Your role will involve developing & maintaining relationships with current customers, understanding their needs, and advising them on how our software can address those needs. Additionally, you will be responsible for ensuring our customers have the tools they need to use our program successfully. If you are looking for an established company that promotes from within to take your career to the next level, then please read on
ABOUT ICANOTES
Founded in 1999, we work with all behavioral health clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive EHR charting solution for this specialty. Our mission is to develop and deliver software that empowers clinicians to create higher quality records, leading to better patient care. The clinical content in our program and the method of quickly creating a narrative note is unmatched by our competition. It is truly a time-saver for clinicians, but one that produces higher-quality documentation at the same time. We also pride ourselves on premium support for all users with an average wait time of less than two minutes.
None of this would be possible without our amazing team. All of our employees work 100% remotely from their own home offices. We promote from within, and 63% of our staff started on our Support team and have been promoted to other positions.
**Requirements**:
Enthusiasm for customer service, a positive attitude, and highly motivated to learn and teach
1-2 years software or help desk support experience
Minimum of an Associates degree, in any health, business, or technology-related field
Newer computer with dual monitors
Strong, steady Internet access of at least 20 mbps download and 2 mbps upload
Distraction-free work area at home
Fluency in English
**PLEASE APPLY THROUGH THIS LINK**:
Tipo de puesto: Tiempo completo
Salario: S/.3,000.00 - S/.3,800.00 al mes
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