Technical Support L3/ Warehouse

hace 3 meses


Lima, Perú GSB Solutions A tiempo completo

Important company requires:
**Technical Support L3**.

**General Activities**
- **On-site IT support**:

- Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.)
- Technical support for networks and servers.
- **IMAC and Break-Fix Support**:

- Installation of devices and software, moving, adding new components, configuration changes and, eventually, removing or decommissioning assets that are no longer needed.
- **Support In Meeting Rooms**:

- Provide intelligent technical support for devices in conference rooms.

**Schedule**:Monday to Friday from 8:00 am. to 5:00 p.m.

**Address**:Z.I Panamericana Sur Car. Asoc Agrop Villa Rica Unidad Catastral 10067 Km. 21,5 Aldea Logística 8 Villa El Salvador

**Type**:Warehouse

**Site Tipe**:Rotating Fleet - 2 days at Lima Warehouse
- 3 days at Lima - Sales Office

**Mandatory knowledge & skills**:

- Experience in managing, installing and maintaining devices such as laptops, desktops, printers, Android tablets and mobile devices, as well as supporting Windows and MacOS operating systems.
- Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly.
- Extensive experience with the Service Now tool (Registration, management and reporting of incidents).
- End user support skills, assertive communication, VIP users’ treatment, stressful situations.
- Mastery of the English language, desirable (Conversational and written).



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