Client Service Associate
hace 4 semanas
**Company**: Sungate Property Management
**Salary Range (USD)**: $750 - $1,000 USD per month
**Company Description**:
Sungate was founded by two Peruvian immigrants and investors who saw value in the Baltimore area real estate market. Frustrated with the high management and service fees charged by other companies, they established Sungate to provide clients with exceptional service at a fair price. The company’s mission is to deliver quality property management services and ensure clients’ success in their real estate investments.
**Roles and Responsibilities**:
- Client Communication
- Proactively send outbound communication to both landlords and tenants
- Lease Renewals:
- Coordinate in a timely manner the potential renewal of the lease with all involved parties,
and ensure that all procedures are completed in time
- Tenant Coordination:
- Coordinate walkthroughs, inspections, repairs & general visits with tenants, and verify
their satisfaction (when applicable).
- End Of Tenancy Coordination:
- Inform landlords about any move-outs, schedule exit walkthroughs, and produce a financial
statement for the reimbursement of the security deposit
- Delinquent Tenants:
- Follow up with tenants that are behind on rent and utility bills, inform landlords, and take
appropriate action case by case
- Maintenance Requests:
- Track and schedule incoming maintenance call through our online Resident Center, SMS
& phone calls, and keep involved parties updated
**Skills**:
- Phone contact handling skills and active listening
- Fluent English & Excellent communication skills
- Ability to multitask, prioritize, and manage time effectively
**Qualifications**:
- Experience: 2 years of Customer service/Admin/Operation (required)
- Advanced English (required)
- Bachelor's
**Technology**:
- Google Suits (google sheets, drive, docs) & MS Office
- Buildium &WhatsApp
**Physical Setting**:Remote
**Schedule**:Monday to Friday - Business hours
**Salary**: S/.2,700.00 - S/.3,600.00 per month
Application Deadline: 12/08/2023
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