Customer Experience Consultant 4PL
hace 2 días
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximizing sales opportunities.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. We value the diversity of our talent and will always strive to recruit the best person for the job.
Key Responsibilities:
1. Customer's business acumen and ability to know what factors drive decision making.
2. Onboard customers and build strong and collaborative relationships with both established and new customers.
3. Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
4. Understanding of external factors impacting Customer's supply chain & understand their sense of urgency, service needs, drivers, and desires.
5. Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
6. Be fully responsible for customer satisfaction across Maersk product offering (own customers).
7. Lead digital adoption discussions with customers.
8. Cross-sell & upsell Logistics and Services products to customers.
9. Performance reviews with customers.
10. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
11. Willingness to go the extra mile towards the customers & with focus on providing solutions.
12. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders.
We are looking for:
1. Knowledge of shipping, supply chain or logistics industry in marine/landside.
2. Excellent stakeholder management, interpersonal and communication skills.
3. Energetic, well-organized and self-initiated.
4. Analytical and problem-solving skills.
5. Good process understanding, MS Office & digital proficiency.
6. Ability to work under pressure keeping quality in focus.
7. Intermediate English level (written and spoken).
8. Good team player with self-learning motivation.
9. Positive and proactive working attitude and result-oriented.
10. Strong customer-oriented approach.
11. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision.
12. Analytical beyond transactional.
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