Resource Coordinator

hace 1 mes

Lima Metropolitana, Perú Atlas Technica, LLC A tiempo completo

Position Name: Resource Coordinator
Reports to: Resource Coordinator Manager

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now

As a Resource Coordinator, your primary goal will be to ensure that engineers in the support department are being utilized to their full capacity and that any issues of scheduling and coordination of work are addressed. Specific responsibilities in support of this goal are summarized below. Other duties of a broadly organizational nature will be assigned as needed. This position reports to the Resource Coordination Manager and has growth potential in either a technical direction or a management one, depending on your aptitudes and company needs. This is a remote work-from-home position.

Responsibilities:

1. Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones.
2. Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.
3. Coordinating scheduling of work with internal resources and client contacts.
4. Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage).
5. Evaluating, prioritizing and assigning IT support requests, following up where needed to ensure completion of outstanding items.
6. Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
7. Monitoring resource schedules to ensure prompt service delivery and time entry on service requests.
8. Ensuring ticket deadlines are met.
9. Keeping customers informed of scheduling or service changes or outages.
10. Ensuring client satisfaction and resolving complaints.
11. Surveying clients to measure client satisfaction.
12. Efficiently communicate through instant messages, phone calls, and a ticketing system.

Requirements:

1. Strong communication and interpersonal skills, specifically strong customer service skills, being able to take possibly frustrated customer calls or difficult situations and find solutions that work for everyone involved.
2. Strong organizational and time management skills.
3. Strong attention to detail.
4. Strong decision-making and problem-solving skills.
5. Ability to multi-task in a fast-paced environment.
6. English language skills sufficient for professional communication in a business environment.
7. College degree or equivalent work experience.
8. Strong and stable internet connection to allow for disruption-free video and audio calls.
9. Quiet environment with a professional background.

Desirable Qualities:

1. Experience in the MSP industry.
2. Experience working with MSP tools, ticketing systems such as ConnectWise Manage or similar.
3. 3 or more years of customer service experience.
4. Experience as a dispatcher, resource, or service coordinator in any industry.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#J-18808-Ljbffr

  • Resource Coordinator

    hace 1 mes

    Lima Metropolitana, Perú Atlas Technica A tiempo completo

    Position Name: Resource Coordinator Reports to: Resource Coordinator Manager Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. We value ownership, execution,...

  • Resource Coordinator

    hace 7 meses

    Lima, Perú Atlas Technica A tiempo completo

    **Position Name: Resource Coordinator** **Reports to: Resource Coordinator Manager** Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. As a Resource...

  • ▷ (Quedan 3 Días) Resource Coordinator

    hace 4 semanas

    Lima Metropolitana, Perú Atlas Technica A tiempo completo

    Position Name: Resource Coordinator Reports to: Resource Coordinator Manager Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. We value ownership, execution,...

  • Solo Quedan 24h: Resource Coordinator

    hace 4 semanas

    Lima Metropolitana, Perú Atlas Technica LLC A tiempo completo

    Position Name: Resource Coordinator Reports to: Resource Coordinator Manager Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. We value ownership, execution,...

  • Stations & Architecture Coordinator

    hace 7 meses

    Lima, Perú AECOM A tiempo completo

    Company Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Civil Works Coordinator

    hace 7 meses

    Lima, Perú AECOM A tiempo completo

    Company Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Tour Staff Administration Coordinator

    hace 2 meses

    Lima Metropolitana, Perú G Adventures Inc A tiempo completo

    Tour Staff Administration Coordinator Apply locations: Lima, Peru Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR1269 About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change...

  • Human Resources Coordinator

    hace 7 meses

    Lima, Perú America Steel Trade Corporation A tiempo completo

    **HR Coordinator** **America Steel Trade Corporation** is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. - Who are we looking for:_ A motivated and self-driven individual who has significant communication...

  • Stations & Architecture Coordinator - Underground

    hace 6 meses

    Lima, Perú AECOM A tiempo completo

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Civil Works Coordinator

    hace 6 meses

    Lima, Perú AECOM A tiempo completo

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Contracting Coordinator

    hace 6 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Interpreting Coordinator

    hace 6 meses

    Lima, Perú The Language Doctors, Inc. A tiempo completo

    WE ARE HIRING! **_ Interpreting Coordinator_** **Essential Duties & Responsibilities**: - Coordinate freelance interpreters and clients’ interpreting requests - Manage the full life cycle of Interpreting requests - Ensure all assignments are completed as requested - Ensure interpreters are adhering to codes of ethics - Provide feedback on...

  • Tour Staff Administration Coordinator

    hace 2 semanas

    Lima, Perú G Adventures A tiempo completo

    **About the role** The Tour Staff Administration coordinator supports the G Adventures Operations team by assisting the Tour Staff Management with all reporting field staff and relevant processes to ensure a high level of performance and a successful tour operation from start to finish. This includes assisting all administration related to Field Staff and...

  • Operations Coordinator I

    hace 6 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Peru Operations Coordinator

    hace 6 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Tour Staff Administration Coordinator

    hace 7 meses

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Key Account Manager

    hace 2 meses

    Lima Metropolitana, Perú Michael Page Perú A tiempo completo

    Acerca de nuestro cliente Is a vertically integrated manufacturer of solar cells, modules and custom-designed solar power applications. Descripción 1. Help to define sales strategies to be applied in the sales channel. 2. Promote solutions for the market generating business leads and opportunities. 3. Prospect and develop new customer accounts based on...

  • DEVELOPMENT COORDINATION OFFICER, STRATEGIC PLANNING AND RCO TEAM LEADER

    hace 3 semanas

    Lima Metropolitana, Perú United Nations A tiempo completo

    DEVELOPMENT COORDINATION OFFICER, STRATEGIC PLANNING AND RCO TEAM LEADER The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident...

  • Sales Support Coordinator

    hace 7 meses

    Lima, Perú TD SYNNEX A tiempo completo

    **Descripción del Puesto**: Tienes habilidades o experiência en Soporte de Ventas para poder trabajar con un equipo de Ventas regional y respaldar procesos comerciales transaccionales? TD SYNNEX está buscando una persona en Soporte de Ventas que pueda procesar pedidos de materiales o mercancías del personal de ventas o ser el contacto directo con el...

  • Rolling Stock, Railway Equipment and Systems

    hace 7 meses

    Lima, Perú AECOM A tiempo completo

    Company Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...