Customer Operations Specialist
hace 1 día
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
The Role
As a Customer Operations Specialist, you will play a crucial role in ensuring the seamless operation of our facilities and internal operational areas, such as Logistics, Fulfillment, chef success and supply chain, within our customer experience processes.
- Handle day-to-day customer and vendor interactions and operational tasks.
- Handle credits, refunds, appeasements, and bulk actions for damage control.
- Manage replacements and order escalations.
- Coordinate with carriers and drivers, troubleshoot delivery exceptions, and manage shipping integration.
In this role, you will utilize your service and hospitality skills to execute daily operations while employing strategic thinking to identify issues and propose comprehensive solutions. Reporting directly to the Senior CX Operations Manager, you will be integral to our mission of providing operational excellence and exceptional customer satisfaction.
Note: You will be assigned a schedule that includes evenings, weekends, and holidays.
Responsibilities
- Issue Resolution: Address and resolve operational issues promptly to minimize disruptions.
- Collaboration: Work with the CX team and other departments to ensure smooth order fulfillment and delivery.
- Data Management: Utilize sheets and other tools to manage customer communications and provide insights.
- Order Management: Handle order adjustments and manage inventory discrepancies.
Qualifications
- Minimum of 2 years of experience in a CX team, with at least 1 year focused on operations or marketplaces.
- Exceptional attention to detail and outstanding organizational skills.
- Enjoy working in a team and thrive in a fast-paced startup environment.
- You have a streamlining mindset: automate, reduce and simplify.
- Desired experience with spreadsheets / excel and powerpoint / google slides
- At your core, a doer who excels at getting things done collaboratively across teams.
- You’re a data-driven, analytical problem solver, capable of tackling urgent challenges with innovative solutions and efficient communication.
- Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines.
- Strong interest in logistics, marketplaces, customer experience.
- Fluent in both English and Spanish.
Get paid in USD. We use Deel to make things easier for you
Enjoy 15 days of vacation each year from start date.
Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
Compassionate Leave: 3-5 days each time the need arises.
Specific Requirements
- Sun-Thu: PM shift, 2pm to 11pm (EST time)
- Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
- Hybrid Model - you will be required to attend to our office on demand, but keep in mind that the position in mainly remote.
- Application review - Please, submit your English version resume
- Take home test (90 min)
- Assessment (30 min)
- Reference Check
- Face to Face
- Offer
If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
Apply for this job
*
indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
We use a working schedule 5x2 (5 days working and 2 days off) *
Sun-Thu: 1pm -10pm ARG
Tue-Sat: 1pm-10pm ARG
Sun-Thu: 9am -6pm ARG
Are you available to work on weekends and public holidays? * Select...
Our hybrid scheme requires you to attend our office in Lima on demand, please confirm your availability. * Select...
Assess your English level (written, oral, and comprehension) using a 1 to 5 scale, with 5 being the highest * Select...
Do you have your own home set for remote work (e.g. laptop, reliable internet connection, headphones, etc)? List them * Select...
Provide a list of CRM tools that you have used. * Select...
Could you please provide a short example of your online customer service experience. *
Our monthly payment range is $930USD. Please, confirm your agreement. *
#J-18808-Ljbffr
-
Lima Metropolitana, Perú CL Selection by Cornerstone A tiempo completoEn CL Selection, nos encontramos en la búsqueda del mejor talento para la posición de "Senior Customer Service & Operations Specialist". ¿Qué buscamos de ti? - Título universitario en Administración, Negocios Internacionales o afines. - Experiencia mínima de 2 años desempeñando funciones similares. - Inglés Intermedio. - Disponibilidad para...
-
Senior Customer Service
hace 1 semana
Lima, Perú CL Selection by Cornerstone A tiempo completoEn CL Selection, nos encontramos en la búsqueda del mejor talento para la posición de "Senior Customer Service & Operations Specialist". ¿Qué buscamos de ti? - Título universitario en Administración, Negocios Internacionales o afines. - Experiencia mínima de 2 años desempeñando funciones similares. - Inglés Intermedio. - Disponibilidad para...
-
Customer Experience Specialist
hace 6 meses
Lima, Perú BRIYA PERU SAC A tiempo completoWe are looking for a Customer Relations Specialist **Key Responsibilities**: - Answer incoming phone calls and provide the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer interactions, comments, and complaints - Monitors and...
-
Customer Experience Specialist
hace 6 meses
Lima, Perú BRIYA PERU SAC A tiempo completoWe are looking for a Customer Relations Specialist **Key Responsibilities**: - Answer incoming phone calls and provide the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer interactions, comments, and complaints - Monitors and...
-
Customer Relations Specialist
hace 6 meses
Lima, Perú BRIYA PERU SAC A tiempo completoEn Briya estamos en búsqueda del mejor talento para cubrir la posición de Customer Relations Specialist **Responsibilities**: - Answer incoming phone calls and provides the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer...
-
Operations Specialist
hace 6 meses
Lima, Perú Permit Health A tiempo completo**Permit Health — Operations Specialist** **About Permit Health** **About the role** The Permit business is humming along and growing quickly, with leading healthcare companies as customers (companies backed by top Silicon Valley investors such as Y Combinator, General Catalyst, Kleiner Perkins, Stanford, and others). Unlike most startups, we are quite...
-
(Aplicar en 3 Minutos) Operations Specialist
hace 1 mes
Lima Metropolitana, Perú Sagan A tiempo completoJob Title: Operations Specialist Location: Remote (Ability to work within specified time zones as needed) Work Schedule: Flexible based on company needs, typically Monday to Friday. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...
-
Customer Experience Specialist
hace 2 meses
Lima Metropolitana, Perú CookUnity LLC A tiempo completoAbout the Role We are looking for a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives. The Role The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making...
-
Specialist Operations. Perú
hace 4 semanas
Lima Metropolitana, Perú BHP Group A tiempo completoAbout BHP Welcome to BHP. Here, we empower the professional development of all our teams to reach their full potential. With a global portfolio of operations, we offer a diverse and inclusive environment with exceptional job opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values...
-
lima, Perú CL Selection by Cornerstone A tiempo completoEn CL Selection, nos encontramos en la búsqueda del mejor talento para la posición de "Senior Customer Service & Operations Specialist". ¿Qué buscamos de ti? Título universitario en Administración, Negocios Internacionales o afines. Experiencia mínima de 2 años desempeñando funciones similares. Inglés Intermedio. Disponibilidad para realizar...
-
Customer Success and Support Specialist
hace 1 mes
Lima, Perú EnerGym A tiempo completo**Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...
-
Peru Operations Specialist
hace 6 meses
Lima, Perú G Adventures A tiempo completoAbout Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...
-
Customer Support Specialist
hace 6 meses
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Operations Specialist
hace 6 meses
Lima, Perú Adistec A tiempo completoEl Operations Specialist es responsable del procesamiento de órdenes de compra con proveedores locales y del exterior cumpliendo con los tiempos establecidos y de acuerdo a lo especificado - Controlar los costos y márgenes de todas las órdenes de venta. - Recepción y envío de licencias a nuestros clientes. - Gestionar reclamos con proveedores. -...
-
Customer Care Specialist- Lima
hace 1 mes
Lima Metropolitana, Perú Page Mechanical Group, Inc. A tiempo completoCUSTOMER CARE SPECIALIST Lima, Ohio Hybrid and Great Benefits GSWO is seeking a Customer Care Specialist for our Lima, Ohio team! Our Customer Care team serves as the first point of contact for our council, navigating prospective volunteers and future girl scouts through the process of joining our organization. Our Customer Care Specialists provide call...
-
Reconciliation Operations Specialist I
hace 4 semanas
Lima Metropolitana, Perú Minacs A tiempo completoReconciliation Operations Specialist I - Staff position ¡WE ARE CONCENTRIX! We are a leading global provider of experience technology and solutions. We create game-changing customer experiences for some of the world's best brands. We have more than 440,000 game-changers in over 70 countries and six continents. We join forces to challenge conventions and...
-
Reconciliation Operations Specialist I
hace 1 semana
Lima Metropolitana, Perú Minacs A tiempo completoReconciliation Operations Specialist I - Staff position ¡WE ARE CONCENTRIX! We are a leading global provider of experience technology and solutions. We create game-changing customer experiences for some of the world's best brands. We have more than 440,000 game-changers, operating in more than 70 countries and six continents. We are looking for sales...
-
Marketing Operations Specialist
hace 3 semanas
Lima, Perú OpenLoop A tiempo completoOpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.- As part of our dynamic team, you'll collaborate with the Marketing, Sales, and...
-
Lima Metropolitana, Perú Kids Fairyland A tiempo completoCompartir Facebook Empresa Kids Fairyland Descripción de la Empresa Somos una empresa dedicada al entretenimiento y creación de eventos. Departamento Lima Localidad Remoto Salario 1800 SOLES Tipo de Contratación Tiempo Completo Descripción de la Plaza Kids Fairyland, empresa de eventos infantiles, busca Customer Service Specialist. PUEDES...
-
Customer Experience Specialist
hace 3 horas
Lima Metropolitana, Perú Tbwa ChiatDay Inc A tiempo completoCookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of...
