Customer Success and Support Specialist
hace 2 meses
**Salary**: $1,000 per month
**Hours**: 8 hours per day
**Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office**
**Payment**:Payment will be made via **PayPal**
**About Us**
We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations, improve member engagement, and manage their facilities efficiently. We’re seeking a **Customer Success and Support Specialist** to play a crucial role in onboarding and training our customers, ensuring they have a successful start and continued positive experience with our platform.
The **Customer Success and Support Specialist** will be responsible for guiding new clients through the onboarding process, delivering training sessions, and offering ongoing support. This role requires a customer-centric mindset, fluent English communication skills, and the ability to work collaboratively in a hybrid environment.
Key Responsibilities
- _**Client Onboarding**_:_
- Lead new clients through the onboarding journey, from account setup to full functionality, ensuring they understand and are comfortable using the platform.
- Schedule and conduct onboarding sessions and personalized training to suit client needs, promoting an efficient and seamless setup process.
- _**Training and Support**_:_
- Provide comprehensive training on platform features, assisting clients with any technical or operational questions that arise.
- Create and update training materials, user guides, and FAQs to support clients in using the software independently.
- _**Customer Success**_:_
- Act as the primary point of contact for new clients, building trust and rapport to ensure long-term satisfaction.
- Monitor client progress and satisfaction during onboarding, proactively addressing any challenges to ensure a successful launch.
- _**Feedback and Continuous Improvement**_:_
- Collect and analyze client feedback during onboarding and post-onboarding stages to identify potential areas for platform or service improvements.
- Collaborate with internal teams to relay client insights that could enhance the platform’s usability and value.
- _**Documentation and Reporting**_:_
- Maintain accurate records of client interactions and onboarding progress within the CRM.
- Prepare and share reports on onboarding status and client satisfaction to help refine customer success strategies.
Skills and Qualifications
- **Fluent English** communication skills, both written and verbal, with the ability to train and support clients effectively.
- Experience in customer success, onboarding, or support roles, preferably within the SaaS or fitness industry.
- Strong problem-solving and organizational skills, with a proactive approach to client success.
- Comfortable working in a hybrid model with both remote and in-office days.
- Familiarity with CRM and customer support tools is a plus.
Tipo de puesto: Tiempo completo, Medio tiempo
Sueldo: Hasta S/.3,800.00 al mes
Horas previstas: de 20 a 40 por semana
Pregunta(s) de postulación:
- Puedes movilizarte 2 dias a la semana a Miraflores?
Idioma:
- ingles C1, C2 or native? (Obligatorio)
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