SaaS Client Success Professional
hace 7 días
At Scale Up Recruiting Partners, we're looking for a talented Technical Support and Success Consultant to join our team. As a key member of our customer success team, you'll be responsible for delivering exceptional support to our high-value clients, ensuring their success with our innovative SaaS platform.
About the PositionWe're seeking a highly motivated and organized individual with a passion for delivering exceptional customer experiences. The ideal candidate will have experience in Customer Support or Customer Success, with a strong technical background in React.js and Next.js environments.
Key Responsibilities- Manage Pricing Experiments:
- Collaborate with clients to set up new price experiments using our SaaS platform.
- Monitor experiment performance, providing regular updates and insights to clients.
- Client Communication:
- Host regular check-in calls with higher-ticket clients, focusing on proactive communication and relationship-building.
- Respond to client inquiries and concerns in a timely and professional manner.
- Onboarding Assistance:
- Support new clients through the technical setup process, ensuring successful integration with our SaaS platform.
- Provide troubleshooting assistance to resolve any technical issues that may arise.
- Strong technical understanding of React.js and Next.js environments.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
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