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Service Operations Specialist

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Schneider Electric Norge AS's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency.

We create connected technologies that reshape industries, transform cities and enrich lives. Help us deliver solutions that ensure life is on everywhere, for everyone, at all times: Watch here.

We're looking for people with a passion for success - at work and beyond. See what our people say about working at Schneider Electric: Watch here.

This role requires executing medium-to-high-complexity service work – installation, commissioning, maintenance, upgrades and retrofits – according to work instructions and in accordance with Schneider Electric processes, standards and safety guidelines. Excellent customer service skills are essential to meet customers' needs while maintaining good relationships with customers.

Key Responsibilities
  • Ensure compliance with Safety and cyber security policies, practices and procedures.
  • Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
  • Execute Preventive, scheduled and unscheduled Maintenance on equipment.
  • Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriate answers.
  • Analyze and explain reports results to customers and management.
  • Certification & accreditation could be required vs Business and Country regulations.
  • Participate in team collective initiatives & management meetings to achieve departmental and company goals (SIM1).
  • Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..).
  • Support planners, coordinators, project manager to get good customer site condition understanding.
  • Elevate quality or technical issue detected on field.
  • Understand Ecostruxure offer and provide technical explanation to customers.
  • Use all digital tools designed for SE FSR.
  • Track Installed Base (serviceable assets).
  • Advise customers on different opportunities to optimize its install base and create lead generation business opportunities.
  • Conduct basic audits of customer's electrical systems and equipment (MPS walkthrough).
  • Promote Field Services Operations by providing best in class customer experience and promote Schneider signature.
Requirements
  • Bachelor’s degree in Electrical Engineering, Electronic Engineering, Mechanical-Electrical, Electromechanical or related careers.
  • 4-5 years equivalent experience in a related field.
  • Experience in the execution of installation, commissioning, maintenance, upgrades and retrofits of MV and LV electrical equipment (Switchgear GIS-AIS, Protection Relay, MCC MV/LV, Power Transformers) and electromechanical activities.
  • Skilled at utilizing test and diagnostic equipment (CPC100, CMC356, others).
  • Experience in the configuration and testing of protection relays from different manufacturers, execution of coordination and protection studies and electric arc studies. Effective utilization of ETAP, DIGSILENT.
  • Knowledge of reading and interpreting schematics, drawings, and theory of operation manuals. Effective utilization of AUTOCAD, EPLAN.
  • Experience with Field Service Lightning (FSL) and Lead generation in Salesforce.
  • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
  • With experience in important companies in the electrical or oil sector.
  • Intermediate English proficiency.