Customer Experience Improvement Specialist

hace 6 días


Lima Metropolitana, Perú AnnexBox A tiempo completo
Job Description
We are looking for a Senior Quality Customer Satisfaction Specialist to join our AnnexBox team. As a key member of our quality team, you will be responsible for managing customer complaints, analyzing quality data, and driving process improvements to enhance customer satisfaction. Your focus on delivering exceptional customer experiences will contribute to the success of our organization.

Key Responsibilities:
  1. Manage customer complaints and ensure effective resolution.
  2. Analyze quality data to identify areas for improvement.
  3. Develop and implement process improvements to enhance customer satisfaction.

Requirements: A strong analytical mindset, excellent communication skills, and a passion for customer satisfaction are essential qualities for this role.

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