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PST.AG is seeking a highly motivated and communicative assistant to support our team in the area of customer management. This role offers the opportunity to work in a dynamic, international environment.
Responsibilities:- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Providing comprehensive, seamless customer support from start to finish.
- Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.
Key Responsibilities include but not limited to:
- Customer care
- Process Documentation
- Workflow management
- Marketing/Social Media
Qualification: We are looking for a professional with the following qualifications:
- Bachelor degree in any related discipline.
- 5 plus years experience in a similar role.
- Experience in sales, marketing, or customer service.
- Strong organizational skills.
- Ability to work efficiently in a fast-paced environment.
- Fähigkeiten in Projektmanagement und Koordination.
- Must be able to work Central European Time (CET).
Required Skills and Qualifications include:
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc).
- Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc).
- Experience with LLM (Large Language Models) - Be able to use it and create prompts and understand the output.
- Professional communication skills.
- Strong attention to detail.
- Experience / Exposure in eCommerce.
- Very good and confident English skills, both written and spoken.
- Flexible, Independent, and ability to work in a team.
