IT Support Specialist
hace 5 días
**About the **IT Support Specialist** position**:
Currently, we are seeking a** IT Support Specialist**:
**Your profile includes**:
- Assist the IT Team with managing and monitoring installed systems and infrastructure.
Jamf, Intune, Sophos.
- Take part in our technical resolution process as an initial point of contact for issue
resolution.
- Ensure the highest levels of systems and infrastructure availability - monitoring SaaS
- Maintain security, backup, and redundancy strategies - Assist with managing company
security and backup infrastructure
- User Account creation/maintenance/archival/deletion - Create and manage user
accounts using GoogleWorkspace / Active Directory / Okta
- Phone and Conferencing Systems - Create new accounts and assist users with
communication needs in Zoom and Google Meet
- End-User workstations and devices - Support users technical needs on Apple and Lenovo
software - OSX and Windows
- Ticketing Systems - respond to user requests and track resolution times
- Hardware Inventory and Asset Tracking
- Some travel for team events
**Benefits**:
- 100% remote job
- You will work from any part of the world
- USD Salary
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