Sales Operations Manager

hace 1 semana

Lima, Perú WTW A tiempo completo

TRANZACT, a Willis Towers Watson Company is the market leader in delivering high-volume sales for the top insurance brands in America. We reach thousands of consumers a week. We help the leading consumer insurance brands grow quality direct-to-consumer business.

**How the Team Works**

**Responsibilities**:

- Managing a constant stream of troubleshooting tickets
- Researching, evaluating, and resolving technical issues
- Working closely with agents to ensure they have what they need to complete their daily tasks
- Meeting 1:1 with agent(s) to provide or gather clarification in order to provide assistance
- Ability to guide agents, and sales management, through a complicated annual certification process
- Ability to review data to identify trends and issues
- Collaborate with agents, sales management, and business teams to understand and complete end-to-end solutions for initiatives
- Update agents profile and settings to match system and program requirements

**Requirements**:

- Relevant previous experience
- Understanding of call center metrics
- Demonstrated problem solving ability with experience providing business insights and recommendations from data sets
- Strong written and verbal communication skills
- Ability to work independently to complete detailed tasks
- Able to navigate multiple interfaces to handle day to day tasks
- Well organized and high attention to detail

We are an equal opportunity employer

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