Sales Operations Specialist

**Position Overview**:
As an integral part of Questel’s Sales Operations Team, this role will work closely with the Sales Operations Manager and other key stakeholders to provide the sales team with the necessary resources to help maximize productivity and increase sales. This role will also coordinate business change management, value realization, and successful execution and adoption of key projects across the organization.

**Principal Duties & Responsibilities**:

- Oversee and manage the workload of the global Sales Operations Specialist team
- Regularly communicate project status and pipeline with stakeholders and Sales Operations Manager, including key accomplishments, next steps, and issues/risks/items for management attention
- Provide training and support for all sales tools, including but not limited to: Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Patent Pilot, and more
- Budget for, negotiate, and document Sales Tools contracts; allocate and track sales tools licenses
- Preside over the Sales Operations case queue as the first point of contact/triage for all incoming support requests
- Synchronize data between Salesforce CRM and internal ERP Systems
- Provide support for sales, marketing & BDR projects such as data research & cleansing, and record consolidation
- Complete small Salesforce tasks such as data imports, duplicate identification, and user/record creation
- Work with the Sales Operations data analyst to identify incomplete data sources
- Manage recurring data cleanliness and lead generation projects and deliver clean output to sales managers
- Document process changes in Sales Knowledge Base
- Work on special projects and other duties as assigned by management

**Qualifications & Skills**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function._

**Education and Experience**: Bachelor’s degree or equivalent work experience in Computer Science, Business Administration, Finance, Economics, or in a related field. Or any combination of education, experience and training which provides the following knowledge, skills, and abilities:

- 3-5 years in a similar position or with similar requirements in a company of comparable complexity or multinational environment
- Fluency in English required; French and other languages preferred
- Demonstrated communication, interpersonal and problem-solving skills
- Ability to write, speak and present effectively and persuasively at all levels
- Experience with SalesForce or similar CRM preferred, though not required
- Comfortable using new IT software, and proficient with Microsoft Office Suite
- Experience and knowledge of change management principles, methodologies and tools
- Ability to manage multiple high priority demands simultaneously
- Strong desire to execute and identify new ways to push Questel’s business forward
- Enjoy developing new ideas and creative solutions
- Possess a cooperative style to positively influence outcomes
- Excellent organizational skills, adheres to deadlines, and is detail-oriented
- Flexible and adaptable - able to achieve success in situations with high degrees of variation and complexity
- Exceptional project and system management skills
- Proven track record of process improvement and complex systems implementation

**Supervision Received**:
Supervision is provided by the Sales Operations Manager

**Supervision Exercised**:
No direct reports

**Physical/Sensory/Mental Demands**:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions._
- Consistently operating a computer and other office productivity machinery
- Remembering names and details
- Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

**Additional Requirements**:
Verification of identity

**Disclaimer**
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

**Questel**

Equal Employment Opportunity - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.