Customer Service Representative

hace 2 semanas

Lima, Perú Stellar Blue A tiempo completo
The Role:

You will be responsible for :

  • Handle inbound live chats from players or users and respond to their queries effectively.
  • Resolve in-game issues, account problems, or transaction concerns in a timely manner.
  • Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
  • Manage customer complaints by identifying root causes and providing appropriate solutions.
  • Ensure high levels of customer satisfaction and retention.
  • Maintain clear records of customer interactions and escalate complex cases when necessary.
  • Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
  • Meet individual KPIs related to response time, resolution rate, and customer feedback.
  • Working hours: 8:00am–8:00pm.
Ideal Profile:

Education & Experience:

  • Spanish and English is a must
  • High school diploma or above; a Bachelor's degree is a plus.
  • Previous experience in customer service, online support, or live chat handling preferred.
  • Experience in gaming, tech, or digital platforms is an advantage.

Skills & Competencies:

  • Excellent written English communication skills.
  • Strong typing speed and accuracy for chat-based interactions.
  • Tech-savvy and quick to learn online tools, CRMs, or support systems.
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving and critical thinking abilities.
  • Self-motivated, organized, and able to work independently with minimal supervision.
  • Availability to work flexible shifts, weekends, or holidays, depending on demand.

Technical Requirements (for WFH):

  • Reliable internet connection with minimum speed of [specify if known].
  • Personal laptop or desktop with updated browser and antivirus.
  • Quiet and distraction-free work environment.
What's on Offer?
  • Work alongside & learn from best in class talent
  • Flexible working options

  • Customer Service Representative

    hace 2 semanas

    Lima, Perú PT Lafirza Econex Konsultan A tiempo completo

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Lima, Peru, for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing exceptional support, ensuring customer satisfaction, and contributing to a positive customer...

  • Customer Service Representative

    hace 2 semanas

    Lima, Perú Go Lean Health A tiempo completo

    Job Description: As a VA Customer Service Representative, you will be the first point of contact for clients and patients seeking services and assistance at the primary clinic. You will handle inquiries, provide information, and resolve issues in a courteous and efficient manner. This role requires strong communication skills, empathy, and the ability to...

  • Customer Service Representative

    hace 7 días

    Lima, Perú Aynitech S.A.C A tiempo completo

    Nuestro equipo sigue creciendo E En AYNITECH GROUP seguimos contratando Estamos en búsqueda de Customer Service Representative para unirse a nuestro equipo y trabajar con una empresa americana Principales responsabilidades: - Introducir información de una plataforma a otra - Archivar documentos legales desde EE.UU. - Resolver dudas y brindar soporte por...

  • Customer Service Representative

    hace 1 hora

    Lima, Perú Aynitech S.A.C A tiempo completo

    Nuestro equipo sigue creciendo E En AYNITECH GROUP seguimos contratando Estamos en búsqueda de Customer Service Representative para unirse a nuestro equipo y trabajar con una empresa americana Principales responsabilidades: - Introducir información de una plataforma a otra - Archivar documentos legales desde EE.UU. - Resolver dudas y brindar soporte por...

  • Customer Service Representative

    hace 3 días

    Lima, Perú International Flavors & Fragrances A tiempo completo

    Job SummaryEstamos buscando al mejor profesional para el puesto de Customer Service Representative, para formar parte del equipo IFF. El rol es responsable del proceso de pedido end to end para garantizar el cumplimiento de pedidos a tiempo tanto locales como de exportación, coordinación de reclamos de los clientes., resolución de problemas operativos,...

  • Customer Service Representative

    hace 1 semana

    Lima, Perú Aynitech S.A.C A tiempo completo

    🚀 ¡Nuestro equipo sigue creciendo! E🚀 En AYNITECH GROUP seguimos contratando! Estamos en búsqueda de Customer Service Representative para unirse a nuestro equipo y trabajar con una empresa americana 🇺🇸✨ 🔎 Principales responsabilidades: - Introducir información de una plataforma a otra - Archivar documentos legales desde EE.UU. - Resolver...

  • Customer Service Representative

    hace 23 horas

    Lima, Perú Aynitech S.A.C A tiempo completo

    🚀 ¡Nuestro equipo sigue creciendo! E🚀 En AYNITECH GROUP seguimos contratando! Estamos en búsqueda de Customer Service Representative para unirse a nuestro equipo y trabajar con una empresa americana 🇺🇸✨ 🔎 Principales responsabilidades: - Introducir información de una plataforma a otra - Archivar documentos legales desde EE.UU. - Resolver...

  • Customer Service Representative

    hace 1 día

    Ubicación Lima, Lima, Perú Torre AI A tiempo completo

    **Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. - Compensation: USD 3 - 5/hour. - Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 1 semana

    Lima, Perú AyniTech A tiempo completo

    En AYNITECH GROUP seguimos contratandoEstamos en búsqueda de Customer Service Representative-Data entry para unirse a nuestro equipo y trabajar con una empresa americanaPrincipales responsabilidades:Introducir información de una plataforma a otraArchivar documentos legales desde EE.UU.Resolver dudas y brindar soporte por correo electrónicoActualizar y...

  • French Agent

    hace 1 día

    Lima, Perú OCC247 SAC A tiempo completo

    Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork and fun are at the heart of our daily work. We...