Empleos actuales relacionados con Technical Support, Warranty - Lima - OMODA & JAECOO Perú

  • Technical Sales Support Representative

    hace 2 semanas

    Lima, Perú ITT, Inc. A tiempo completo

    Resumen de Posición: Prepare competitive quotes for high and medium specification projects on time, meeting client specifications and following company internal control requirements. Enter orders according to customer specifications and terms acceptable to ITT. Provide technical support to customers, sales engineers, and sales representatives throughout...

  • IT Support Technician, Lima, Peru

    hace 59 segundos

    Lima, Perú Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...

  • Technical Support Engineer

    hace 6 días

    Lima Metropolitana, Perú Imou A tiempo completo

    We are currently searching for a Technical Support Engineer to support our business development in Peru. This is for our Smart Home brand IMOU (Pronounced: I-Moe). Who Are We? IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home. Set up as a subsidiary of Dahua...

  • Technical Support Engineer

    hace 2 minutos

    Lima, Perú Avantra A tiempo completo

    We are looking for an experienced Level 2 Support person to join our team. You will be working in a team of technical support people, responding to incoming support tickets from customers. You will be working with the development and product teams to assign tickets to the appropriate people or teams and will monitor the performance of the tickets inline with...

  • Technical Support Specialist

    hace 6 días

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Technical Support Engineer

    hace 2 semanas

    Lima, Perú e2open A tiempo completo

    **Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?** **If so, we would like to speak with you!** E2open is the connected supply chain software platform that enables the world's largest companies to...

  • Technical Support L3

    hace 7 días

    Lima, Perú GSB A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** **- On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...

  • Technical Support Engineer

    hace 6 días

    Lima, Perú Passport A tiempo completo

    **About Passport**: **About the you and the role**: We are searching for a Solutions Engineer aka Technical Support Engineer who is a clear communicator, is an experienced problem solver, has a technical background, and is excited to be the part of a small and growing company. This is a remote friendly position! Our day to day involves problem solving API...

  • (Fluent German) Technical Support Consultant

    hace 2 semanas

    Lima, Perú SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • Desktop Support Analyst

    hace 7 días

    Lima, Perú Hunt Consolidated, Inc. A tiempo completo

    **Job Duties** - Provide IT support for VIP users from the Company (i.e., Managers, Directors, VPs). - Participate in post-issue committee meetings, along with the End-User Services Supervisor and IT Infrastructure Manager. - Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement,...

Technical Support, Warranty

hace 4 horas

Lima, Perú OMODA & JAECOO Perú A tiempo completo

OMODA
|
JAECCO Peru
, part of the Chery Group, is seeking a
Technical Support, Warranty & Quality Specialist
to support our aftersales operations in Peru. This role focuses on assisting dealers with technical issues, managing warranty cases, and improving service and product quality in close coordination with local teams and HQ.

Location:
Lima, Peru

Work Modality:
On-site (100% presencial)

Professional requirements:

  1. Graduated in mechanical engineering, mechatronic or automotive mechanics.
  2. Two or Three years of experience in automotive aftersales; mechanic and electronic diagnosis; technical support; warranty and quality-related roles.
  3. Good technical understanding of vehicles and aftersales processes.
  4. Ability to communicate in English (mainly for technical and warranty communication with HQ)
  5. Organized, responsible, and comfortable working with dealers.
  6. Hands-on attitude, proactive, and focused on problem solving.

Main responsabilities:

  • Technical Support

1- Provide daily technical support to dealers for vehicle diagnosis, repair and technical questions.

2- Review and respond to dealers technical reports in a timely and professional manner.

3- Support dealers with technical issues, proposing practical technical solutions.

4-Keep close communication with HQ technical teams to escalate cases and receive technical guidance.

5-Follow up to ensure technical solutions are properly implemented in the field.

6-Give training to dealers' technical staff for new models' launching or updates.

  • Warranty Management

1- Submit and follow up warranty claims and cases with HQ.

2- Support dealers during the warranty approval and claim process.

3- Ensure warranty cases are handled correctly, efficiently, and according to company policy.

4- Prepare monthly warranty reports and basic analysis

  • Quality & PDI Management

1- Track and analyze recurrent quality issues coming from warranty and technical cases.

2- Provide clear quality feedback to HQ and follow up on improvement actions.

3- Monitor PDI (Pre-Delivery Inspection) quality and support dealers to improve PDI execution

4- Coordinate technical upgrades, service campaigns, and updates released by HQ

5- Perform inspection and maintenance checks on warehouse traction batteries

6- Ensure compliance with basic safety and technical standards

If you meet the profile and ready to make an impact, please send your CV (English version) to:

/ Sub: W&Q Specialist