Sr. Specialist Customer Service

hace 2 semanas

Lima, Perú Adidas A tiempo completo

Purpose:

  • To support the whole business and a competitive customer service level, in order to achieve sales and profitability objectives
Take the accountability of projects, to improve efficiency and productivity of the whole department- Key Responsibilities:

  • Co-lead the management and execution of all operational process in customer service.
  • Accountability of customer service back office reporting such as daily sales, sell in growth, presale and commercial KPI's by SAP and Microsoft Power BI.
  • Ensure the assertiveness of reports and analysis for channel decision making.
  • Coordinate and collaborate with adidas stakeholders to ensure the correct customer setup and master data setting in a timely manner, in order to reduce extra workload.
  • Participate in local or regional projects related to automatization, productivity and digital mindset.
  • Working as a SAP key user, testing system release and processbased IT projects, as well as updating and adapting the test scenarios.
  • Highly understanding of all type of orders, MRP management, presales support, follow up and validation.
  • Be ready to be the back up of key, field and direct shipment accounts if needed.
  • Centralizing and follow up returns and complaints to ensure the execution on time.
  • Be the CS point of contact for sales rep requesting to provide visibility and information like inventory, availability, supply exceptions and others.
  • Interact with their colleagues in other LAM countries as a benchmark to develop best practices.
  • Ensure compliance with procedures and policies and develop local procedures.
  • Knowledge Skills and Abilities:
  • University degree or equivalent education required
  • Broad and deep theoretical understanding of functional area
  • Minimum 3 years experience in job or job function related.
  • Advanced English and Excel
  • Microsoft Power BI desirable
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
  • Sr

Specialist Customer Service- BRAND:
- adidas
  • LOCATION:
  • Lima
  • TEAM:
  • Sales
  • STATE:
  • LIM
  • COUNTRY/REGION:
  • PE
  • CONTRACT TYPE:
  • Full time
  • NUMBER:

DATE:

  • Jun 2, 2023

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