Customer Service Intern

hace 2 semanas


Lima, Perú Caterpillar A tiempo completo

Career Area:

Enterprise Cross Functional

Your Work Shapes the World at Caterpillar Inc.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

JOB SUMMARY :

Learn about Caterpillar Customer Experience culture through the support of critical processes as Contract Modifications, terminations, buyouts, releases, and other customer requirements.

Provide support to the development of continuous improvement projects in the Customer Service area and be able to present it to our regional team as part of our Best Practices Strategy.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
Create a standard plan of customer visits, recognition and recovery and propose SMART goals. Review and improve current process of Asset Release and buyouts to reduce execution and response time. Create a standard process for Insurance follow up to ensure control of active assets protection against accidents or damage. Present to supervisors and managers the findings and results of the projects. Execute the training to the teams in charge of the execution of the involved processes. Be trained and learn through practice on main processes executed by customer service that impact the customer experience.

JOB REQUIREMENTS:

  • Attention to detail, excellent communication skills are all essential to this position.
  • English Intermediate

EDUCATION/EXPERIENCE:
Preferably students of Business, Finance, Economics or Accounting majors.

LI

Posting Dates:

febrero 5, febrero 13, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

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