Manager Customer Service

hace 2 semanas

Lima, Perú Adidas A tiempo completo

Purpose:
- To support the Key & Field Account business in order to achieve sales and market strategy objectives.
To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.- Key Responsibilities:
- Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Directo
- Participate in Wholesale meeting. Provide clarity to sales team about Processes (i.e. how to process a return or claim
- Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:

- Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
- Providing Sales Order forecasting to Inbound for logistic warehouse plannin
- Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team
- Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account
- Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market
- Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the company
- Others: Working as a key user and/or tester in system
- and process-based IT projects, as well as updating and adapting the test scenarios
- Requisite Education and Experience / Minimum Qualifications:
- 5 years experience
- Minimum 2 years of formal management experience required
- Fluent english

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

***
- JOB TITLE:
- Manager Customer Service- BRAND:
- adidas- LOCATION:
- Lima- TEAM:
- Customer Service- STATE:
- LIM- COUNTRY/REGION:
- PE- CONTRACT TYPE:
- Full time- NUMBER:
- 508938- DATE:
- Mar 18, 2024

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