service manager- ti
hace 2 días
- Gestionar integralmente los servicios, asegurando el cumplimiento eficiente de los SLAs definidos contractualmente, liderando la atención operativa de venta e implantación de proyectos.
- Realizar las actividades de cierre de servicio, incluyendo la gestión de facturación y transferencia al nuevo proveedor.
- Escalar las gestiones operativas del servicio para la solución oportuna de los requerimientos del cliente.
- Cumplir con los procedimientos e indicadores definidos, tanto en tiempo, presupuesto y calidad.
- Involucramiento end-to-end en el Proceso de venta e implementación de proyectos, a través de reuniones periódicas con el equipo de trabajo.
- Otras funciones asignadas por el jefe inmediato.
- Profesional Bachiller o Titulado de las carreras de Ingeniería Electrónica, Ingeniería de Sistemas, Ingeniería Informática o Telecomunicaciones.
- Experiencia mínima de 3 años en gestión de proyectos y servicios postventa en telecomunicaciones con el usuario final.
- Contar con certificación ITIL V4 (deseable).
- Manejo de Office a nivel intermedio – avanzado.
- Salario acorde al mercado.
- Ingreso a planilla desde el primer día de trabajo.
- Beneficios del Grupo Telefónica.
- Descuentos con universidades y otras instituciones.
- Entre otros.
Nivel mínimo de educación: Universitario (Graduado)
Somos una compañía del Grupo Telefónica pionera en seguridad tecnológica integral. Llevamos más de 30 años aportando soluciones adaptadas a nuestros clientes, protegiendo personas, infraestructuras e información, con la finalidad de hacer del mundo un lugar más seguro.
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