Service Manager
hace 1 semana
**Únete al equipo SONDA**
Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de TI, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte profesionalmente.
En la **División de Servicios de Plataformas** estamos buscando un(a) **Service Manager** que tendrá como objetivo principal: Mantener una visión estratégica del servicio con la finalidad de lograr obtener el desarrollo integral del mismo.
**Los principales desafíos que tendrás serán**:
- Ser el líder y única vía de comunicación de cara al cliente, y con los distintos níveles / actores dentro de SONDA.
- Mantener actualizados a nuestros clientes respecto a la gestión de problemas.
- Realizar la revisión y actualización de la solicitud del cliente o contrato.
- Participar en la renovación y adendas.
- Generar plan anual del servicio.
- Elaborar y/o revisar el mapa de procesos y servicios críticos.
- Analizar los indicadores de gestión del servicio, asegurando su satisfacción en la percepción del servicio que entregamos.
- Presentación y seguimiento de propuestas de rediseño / mejora.
- Asegurar cumplimiento de los tiempos de tratamiento de reclamo.
- Gestionar la entrega de los reportes con la información comprometida para administrar los níveles de servicio.
- Dar seguimiento al cumplimiento del plan de despliegue y transición del servicio, con el fin de asegurar la estabilización adecuada del mismo, y el manejo eficiente de los recursos asignados.
- Comprender y validar las propuestas comerciales, para asegurar las rentabilidades esperadas en caso de uno nuevo.
- Velar por la gestión de ingresos y rentabilidad, asegurando con el área de facturación que se produzca en la fecha, monto y forma acordada, y provisionar cualquier ingreso no facturado.
**Debes contar con**:
- Titulado de: Ing. Sistemas, Industrial, Telecomunicaciones, Electrónica o afines.
- Colegiado: deseable
- Certificación ITIL
- Certificación PMP
- 5 años de experiência asumiendo cargos similares.
- 8 años experiência en la industria
**Beneficios**:
- EPS cubierta al 100%.
- Programa Wellness.
- Bono de alimentación.
- Descuentos corporativos.
- Formación profesional.
- Trabajo híbrido - Oficina en San Isidro
En SONDA, creemos firmemente en la igualdad de oportunidades para hombres y mujeres, promovemos la diversidad generacional, origen étnico, nacionalidad y la inclusión de personas con habilidades diferentes y/o discapacidad (de acuerdo a lo establecido en la Ley N° 29973 “Ley general de la persona con discapacidad”).
Ven a expandir tus límites, macar la diferencia y conocer el valor de ser parte de nuestro equipo. En SONDA, el conocimiento y la tecnología transforman el negocio de nuestros clientes.
SoySONDA
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