Customer Success Manager

hace 5 días

Lima, Perú Tekton Labs A tiempo completo

**Join Tekton Labs**

**What We Offer**

**Contractor Scheme**: Competitive compensation tailored to your experience level.

**Responsibilities**
- Ensure the operability of the delivery in all accounts in the region, prioritizing daily management and coordinating the actions and initiatives of the account team.
- Act as a coordinating link between the teams, ensuring the correct execution and management of all customer orders and account initiatives.
- Ensure existing Latin American accounts, focusing on expanding the services we have with them, prioritizing the margin and revenue of the account.
- Strengthen alliances with existing accounts to improve the region's NPS.
- Serve as the primary point of contact between the customer and the company.
- Constant coordination between the different matrix areas of the organization.
- Monthly analysis of account and team performance in order to propose improvements, provide metrics, and trend analysis.
- Lead the region's account team, relying on the People and Technology teams to maintain employees in a healthy environment so that this is not a problem for the end customer.
- Oversee all the projects in the region and their progress at a high level with the objective of meeting the deliverables within the established times and with the quality promised by Tekton.
- Identify and propose opportunities for improvement in the services offered in order to meet specic customer needs.
- Analyze the competition to identify opportunities and differentiate.
- Support the creation and monitoring of proposals for existing clients

**What We're Looking For**
- 3+ years of experience in project/product management, preferably in the IT Professional Services industry.
- Ability to work with high-performance teams, supporting strategic direction, and executing optimization plans.
- Comfortable presenting, communicating and working with executive level audiences.
- Strong multitasking, presentation, and communication skills.
- Proficiency in Google Officce and experience with data analysis and nance.
- Desirable experience in digital consulting and product design
- Advanced level of English, both written and oral.

**Skills**
- Analytical Skills
- Business Acumen
- Communication
- Drive/Motivation
- Integrity
- Negotiation/Persuasion/Influence
- Organization/Prioritization

**Why Join Tekton Labs?**
- Collaborate with a highly skilled team working on cutting-edge technologies.
- Gain experience in an international project
- Be part of a supportive and growth-oriented environment.

**Location: Remote**

**Contract Type: Full-time**

We look forward to meeting you

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