![Grupo QuintoAndar](https://media.trabajo.org/img/noimg.jpg)
Customer Service
hace 1 semana
En Perú nos encontramos en la búsqueda de una persona que ocupe el rol de Customer Service de nuestros portales de Urbania y Adondevivir
La persona que estamos buscando formará parte del área de Atencion al Cliente y será responsable de atender y solucionar consultas y reclamos de los clientes mediante: llamadas, correos electrónicos, chatbot y libro de reclamaciones. Así como brindar capacitación a los clientes en el uso del portal.
Pertenecemos a una compañía digital y cada sitio presenta escenarios competitivos y desafíos que cambian en el día a día. Nos gusta aportar lo máximo, nuestro objetivo no es solamente lograr buenos KPIs, sino hacer la diferencia, innovar y ofrecer el mejor servicio en el negocio
Somos Grupo QuintoAndar, el mayor ecosistema inmobiliario de América Latina. Guiados por el propósito compartido de ayudar a las personas a amar donde viven, contamos con un portafolio diverso de marcas y soluciones que cubren todas las etapas del viaje de vivir. Desarrollamos tecnologías e innovación que transforman y potencian toda la experiência de vivir.
Estamos presentes en 6 países y tenemos un hub tecnológico en Portugal.
El Grupo QuintoAndar reúne marcas destacadas e innovadoras del sector inmobiliario: portales de avisos clasificados relevantes en LATAM, como Zonaprop en Argentina, Imovelweb en Brasil a la que también se suman marcas importantes como Casa Mineira, Nok Nox y Síndoconet, además de Benvi y QuintoCred.
**Requisitos**:
Entonces, ¿qué esperamos de vos?
Que tengas experiência en roles similares al menos de 1 año.
Que seas una persona con capacidad analítica y orientacion al cliente.
Que tengas predisposicion para ayudar a resolver los problemas de clientes (revisión de casos).
Que te guste trabajar en equipo
**Además, ne cesitamos que**:
Seas estudiante de carreras afines
Tengas buen manejo de Microsoft Office (Excel).
Conozcas de CRM (Deseable) y herramientas de atención al cliente (Genesys).
Beneficios
El lugar de trabajo es en nuestras oficinas que se encuentran en Miraflores. Trabajamos bajo un esquema mixto entre días de oficina y días de home office.
Tenemos para ofrecerte como principales beneficios Seguro de Gastos Médicos Seguro de Vida Día de cumpleaños libre Licencia Parental extendida Semana Classifieds (Semana libre entre Navidad y Año Nuevo) Vacaciones según Ley Home Office
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