Customer Sucess Manager

hace 3 semanas

Lima, Perú IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

Your responsibilities in that role will be:

- To deeply understand customer business and technology needs in order to become the face of IBM to the customer
- To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to built on Red Hat OpenShift or other container-based platforms
- Leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- To handle difficult customers or situations and demonstrate resolutions
- A willingness to take initiative and tackle things on your own
- Navigating data and people to find answers
- Execute customer success plans to drive adoption post-deployment
- Co-creating MVPs to accelerate time to value
- Driving bootcamps to enable practitioners with essential solutions skills

**Required Technical and Professional Expertise**
- Between 1 or 2 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g. as technical customer success manage, consultant, pre-sales, enterprise architect or equivalent)
- Technical understanding and at least 2 years of hands-on experience with Containers, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Software and Cloud Services
- Proven ability to show customers how to “use” the offerings to get to first productive use and
- Proactive expansion
- You can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
- Strong interpersonal relationship building and executive communications skills
- You have worked for at least 2 years in a job role that required to manage multiple customer accounts and projects simultaneously
- Fluent in English

**Preferred Technical and Professional Expertise**
As above

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, w

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