Application Support Analyst
hace 6 días
**About Us**
TRANZACT, a Willis Towers Watson Company is the market leader in delivering high-volume sales for the top insurance brands in America. We reach millions of consumers a week. We help the leading consumer insurance brands grow quality direct-to-consumer business.
**What You’ll Be Doing**
- Monitoring multiple high demand systems. Including system health, performance and integrations with other systems.
- Proactively identify unexpected system behavior and address it or escalate it as needed.
- Troubleshooting production tickets and critical Incidents in a timely manner throughout the life cycle of the issue. This Involves:
- Determining Impact
- Identifying the root cause
- Reaching out to the appropriate parties
- Implementing necessary workarounds
- Any complementary tasks needed to reach a resolution.
- Interacting directly with several people across the company teams and different business levels.
- Defining and implementing support processes for platform operations
**Requirements**:
- MS SQL Proficiency.
- Ability to work with solutions spanning multiple platforms and languages.
- Experience with Telephony / Call center software / processes.
- Experience with logging platforms.
- Experience working with Agile processes.
- English Proficiency.
- Great communication skills.
**Nice to have**
- .NET Development skills
- Experience with the Splunk logging platform
- Experience with PowerBI
- Python and Jupyter books development skills
- Experience with telephony solutions
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