Administrativo Analista de Customer Experience
hace 7 meses
En Better Commerce nos dedicamos a la creación y desarrollo de marcas que nos inspiran a ser mejores. Contamos con marcas como Ultimate Fitness, Aqua Force, First Care, Camillas Chile, Kanggu, entre otras. Operamos en Chile, Perú, y Colombia y estamos buscando a un/una asistente ejecutiva/o gerencial.
**Tus principales funciones serán**:
- Recibir, registrar y validad información de requerimientos de clientes
- Soporte a cliente en plataformas
- Mejorar la experiência del cliente en todo el proceso de compra.
- Mejorar tiempos de respuesta y calidad en el servicio.
- Analizar datos de experiência cliente para realizar informe a jefatura.
**Requisitos**:
- Experiência en atención al cliente. (excluyente)
- Experiência en trabajo administrativo.
- Conocimiento en Excel (intermedio) (excluyente)
- Conocimiento en Zendesk (no excluyente)
**Horario**: Dentro un rango entre 8:30 y 20:30 hrs. (48 h Semanales)
**Modalidad**: 6x1
**Beneficios**:
- Teletrabajo.
- Días administrativos (2 Días libres al año/ 1 por semestre).
- Bonos por desempeño.
- Buen ambiente laboral.
- Flexibilidad.
- Día de cumpleaños medio día libre.
El trabajo es con RECIBOS DE HONORARIO.
Tipo de puesto: Tiempo completo
Salario: Hasta S/.1,300.00 al mes
Pregunta(s) de postulación:
- ¿Tiene disponibilidad para trabajar con RECIBOS DE HONORARIOS?
- ¿Cuenta con una computadora y acceso a internet estable?
- ¿Cuáles son sus pretensiones de renta? (en dólares)
- El pago se realiza en Dólares ¿tiene algún inconveniente?
- ¿Cuántos años de experiência tienes de atención al cliente?
- ¿Cuál es tu nível de Excel?
- ¿Has trabajado con Zendesk?
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