Services Manager
hace 5 meses
En NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes.
Estamos en búsqueda de **Service Manager - Mesa de ayuda**
**Principales responsabilidades**:
Encargado del seguimiento, control y supervisión de las actividades de la mesa de ayuda
**Requerimientos**:
- Profesional en ingeniería de sistemas, ingeniería industrial o afines, con más de siete (7) años de experiência en la gestión de cuentas
- Experiência de trabajo en modelos de software factory tradicional y agiles, deseable que haya definido algún modelo de operación para uno o varios clientes
- Conocimiento de ejecución por todo el ciclo de vida del proceso de desarrollo de software, desde la ideación hasta el soporte y mantenimiento (incluye pruebas).
- Conocimiento en ayuda de mesa de entrada
- Debe haber trabajado con frameworks de escalado ágil, como Safe, Less, Nexus, indispensable Safe con certificación.
- Conocimiento técnico en Servidor de Aplicaciones IIS, WebLogic y Base de Datos Oracle.
- Alto compromiso y pro-positivo, este individuo debe ser capaz de convertir los desafíos en oportunidades de aprendizaje y crecimiento, y mantener un nível de profesionalismo y positividad, incluso en situaciones de alto estrés o confrontación.
- Alto manejo del estrés.
- El horario en dicha posición es flexible, tiene que estar disponible para armar War rooms cuando el negocio lo requiera, no importa si es fin de semana o feriado.
Certificaciones obligatorias que debe cumplir:
PMP
ITIL 4
Safe
DevOps
SCRUM PO, MASTER y DEV
Idioma adicional: Ingles Conversacional
**Ofrecemos**:
Estamos orgullosos de nuestra multiculturalidad porque promueve la diversidad, la igualdad, el respeto, la tolerancia y la inclusión. Nuestro compromiso es establecer un ambiente de trabajo seguro y dinámico, donde todos puedan dar lo mejor de sí.
- Ambiente laboral dinámico
- Crecimiento Profesional
- Sueldo competitivo
- Seguro complementario 100% cubierto para el trabajador
- Atractivo plan de beneficios
- Oportunidades de desarrollo
- Día libre por cumpleaños + Gift Card
Daniela All
LI-DA1
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