
Cx Senior Representative
hace 2 semanas
**About the role**:
**What will you have to do day in day out**:
- Handling crisis cases
- Tasks related to the Customer satisfaction and support
- Assist supervisor with daily operative tasks when is necessary
- Guide the team with CX info and processes knowledge
- Handling of tickets assigned to the In-house team
- Satisfactorily achieve the proposed indicators
- Be aware of processes and guidelines for the area, and be willing to share feedback with your supervisor and CX BO stakeholders
- Embrace and live Beat values and culture
**What you need to have**:
- Supervisor approval for applying
- BO experience, at least 1 years
- Working at Beat for, at least, 1 years
- High sense of urgency
- High resilience to adapt to constantly changing
- Team player with a great attitude and passion for technology
As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, or religion.
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