Remote Tech Support Specialist

hace 1 semana


Lima, Perú SupportYourApp A tiempo completo

Join SupportYourApp as a Remote Tech Support Specialist and take your career to new heights In this role, you'll have the opportunity to work with clients from all over the world, providing top-notch technical support and building lasting relationships.

Your Key Responsibilities:
  • Handle customer inquiries related to e-commerce via emails, calls, and chats
  • Provide support and guidance to customers regarding orders
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Ensure secure handling of customers' sensitive information
  • Apply the latest customer happiness practices
Requirements:
  • At least 1 year of experience in customer support
  • Fluent German (C1 level minimum) and upper-intermediate English
  • Strong communication and problem-solving skills
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

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