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Customer Service Coordinator

hace 4 semanas

Lima, Perú GSK A tiempo completo

**Site Name**: Chile - Santiago Metropolitan Region - Santiago, Ecuador - Pichincha - Quito, Peru - Lima - Lima

**Posted Date**: May 29 2024
**Customer Service Coordinator**

Coordinar equipo, procesos, proyectos del área de servicio al cliente con el objetivo de cumplir con los estándares de calidad, níveles de servicio a clientes externos e internos de los mercados de Chile, Ecuador y Peru (LSP) del canal trade.

**Responsabilidades**:

- Gestionar y monitorear pedidos de distribuidores, cadenas de farmacias, clínicas, centros de vacunación, muestras médicas en el sistema SAP de los mercados de LSP, asegurando la correcta digitación de los productos, cantidades, fechas de entrega, lotes, clientes.
- Gestión de servicio al cliente externo e interno (atención telefónica, recolección de información, manejo de consultas, sugerencias, reclamos). Coordinación, seguimiento de creación de notas de crédito financieras (rebates, diferencias de precio)
- Coordinación de actividades con áreas funcionales (Commercial, warehouse and distribution, Supply, Finance) que permitan entregar una mejor experiência al cliente.
- Gestión de controles externos, revisiones y auditorias del proceso de customer service.
- Gestión de proyectos relacionados al área de Customer service de los mercados de LSP.
- Coordinación, seguimiento a gestión de devoluciones.
- Supervisión y seguimiento de creación de notas de crédito financieras (rebates, diferencias de precio)
- Diseñar y monitorear indicadores de servicio, plazos de entrega, reclamos, devoluciones y demás reportes del área de Customer service.
- Gestión de controles internos, externos, revisiones y auditorias del proceso de customer service.
- Identificar e implementar soluciones del módulo de sales and distribution del sistema SAP para los 3 mercados de LSP

**¿Por qué TU?**

**Tus calificaciones**:

- Profesional Universitario con estudios en Ingeniería Industrial, Comercial, logística o afines
- Experiência en la industria mínimo 3- 5 años en cargos similares
- Manejo de paquete office avanzado
- Manejo de Ingles avanzado
- Uso y manejo de SAP SD (sales and distribution).
- Uso de Power BI

**Why GSK?**

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

**Important notice to Employment businesses/ Agencies

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