Customer Success Representative Lima Peru

hace 4 días

Lima, Perú Boston Scientific Corporation A tiempo completo

**Customer Success Representative Lima Peru**:

- Remote Eligible: Remote in Country- Territory: Peru**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**
The core objective of this role is to support the Divisional Manager in achieving the goals and objectives of the Division they represent. To aid the achievement of customer satisfaction and business growth through focused business planning.

**Key Responsibilities**
- Develop relationships with key customer accounts to drive increased usage, adoption, retention, and expansion (as applicable to our business).
- In consultative partnership with the customer, identify specific key success measures for their business and support their achievement of these goals with Boston Scientific.
- Serve as the primary point of contact for the Customer and represent Customer needs internally; be the Voice of the Customer within Boston Scientific.
- Anticipate customer needs based on projects in the pipeline, and proactively work to fulfill those needs.
- Build and maintain strong internal networks across account team including Clinical Reps and Sales Reps to address customer requests, define customer roadmap, and deliver an exceptional experience.
- Iterate and mature Customer Success as a practice within Boston Scientific.
- Develop an in depth knowledge of the products and services provided by the division.
- Visit customers and / or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly sales targets, as agreed with your Manager.
- Managing of existing and acquiring of new customers in the assigned territory.
- Consequently, planning and developing the market for our existing and new products according to divisional goals and objectives, through execution, while optimize available tools (consignment etc.).
- Ongoing technical training and support to customers directly in the cathlabs.
- Competent contact person for hospital management, purchasing department and hospital staff.
- Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
- Analyze and report to your Manager and/or others (monthly & year basis) the market and business feedback by using all available support tools (e.g. AMS, etc.).
- To represent Boston Scientific values and integrity.
- Participate in development of less experienced staff members.

**Quality System Requirements**
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Job Scope and Leveling Guidelines**

**Knowledge**

**Problem-Solving**
Develops solutions to a variety of complex problems of diverse scope and complexity where analysis of data requires evaluation of identifiable factors. Exercises authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit.

**Planning and Organization**
Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules.

**Discretion/Latitude; Supervision Received; Decision-Making**
Works under general direction regarding the direction and progress of projects and special assignments. Independently determines and develops approach to solutions. Interprets, executes and recommends modifications to company policies. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives.

**Business Relationships and Project Management**
Establishes and cultivates a wide range of business relationships to facilitate completion of assignments. May interact with vendors. Participates in determining goals and objectives for projects. May lead projects within the function or department, and/or represents a specialized field in larger project teams. Influences middle management

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