Customer Service Support Chief
hace 4 meses
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo
Customer Service Support Chief
UNITE A NUESTRO EQUIPO EN EL SALVADOR
- Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos construiremos autopistas digitales del futuro, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas.- Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo.- Postúlate ahora- Estamos buscando un(a) Customer Service Support Chief.
Ubicación: El Salvador Propósito Principal:
Garantizar el correcto funcionamiento y rendimiento de los servicios IT relacionados al ciclo de vida del cliente y procesos backoffice de la compañía. Ejecutando adecuadamente los procesos de seguridad, accesos, incidentes, gestión de problemas, gestión de cambios y cumpliendo los marcos de control vigentes de la compañía.
**Responsabilidades**:
- Anticipación a los problemas y búsqueda de soluciones preventivas.- Liderar equipo de soporte nível 2 para garantizar la disponibilidad de los servicios IT y contribuir a los objetivos de la organización.- Asegurar el correcto funcionamiento y rendimiento de los servicios IT relacionados al ciclo de vida del cliente (activación, renovación, aprovisionamiento de servicios, facturación y desvinculación del cliente) y procesos backoffice de la compañía.- Gestionar el proceso de identificación y corrección de incidentes y problemas IT.- Liderar las sesiones necesarias para identificar tendencias de incidentes, análisis de causas raíz e implementación de correcciones proactivas.- Cumplir con los SLAs establecidos de soporte al negocio, trabajando de forma coordinada con diferentes áreas.- Garantizar que el modelo y procesos de gestión de conocimiento se ejecute adecuadamente dentro del equipo.- Garantizar el cumplimiento de controles de auditoría, siendo el punto de contacto con auditores internos y externos, evaluando y proponiendo puntos de seguimiento para remediación y fortalecimiento de políticas internas (SOX, NIST, etc).- Gestionar de forma eficiente el presupuesto asignado a su área.- Reducir la cantidad de reclamos provenientes de las áreas de primer nível para las plataformas y servicios bajo su cargo.- Formación de nuevos líderes y capa de sucesión.
Requisitos:
- Graduado de Ingeniería en Sistemas, Lic. Ciencias de la computación, o carreras afines.- 5 años de experiência en áreas de soporte de negocio o clientes dentro del ámbito de informática.- Conocimientos técnicos de sistemas operativos, redes, bases de datos, herramientas de monitoreo y gestión de incidentes. Frameworks: Etom e ITIL
Habilidades:
- Habilidad para analizar situaciones complejas y encontrar soluciones.- Capacidad para evaluar múltiples opciones y tomar decisiones rápidas y acertadas bajo presión.- Habilidades de comunicación.- Trabajo en equipo y motivación.- Liderazgo.
Aplica ahora y sé parte del futuro de las telecomunicaciones en El Salvador
OportunidadLaboral #TigoElSalvador #Telecomunicaciones #CrecimientoProfesional
Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.
Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.
Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.
We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. For several years we have been recognized by the Great Place to Work® Institute Central America & Caribbean, as one of the Best Places to Work® in El Salvador and Central America. At Tigo, more than a great place to work, we are a place of great people to work with. We invite you to be part of our team
- Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, relig
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