Buen Sueldo IT Support
hace 1 mes
IT Support (Locador de servicios)
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Locations: PE Lima - Calle Donatello #206
Time Type: Full time
Posted On: Posted 30+ Days Ago
Job Requisition ID: JR-72943
Job Summary:
El equipo: Ticketmaster Perú es una división de Ticketmaster, que vende y comercializa boletos a través de www.ticketmaster.pe y brinda servicios el día de los eventos a clientes de música, festivales, deportes y artes.
El Trabajo: El rol del IT Support es garantizar la funcionalidad y accesibilidad de las herramientas tecnológicas a los usuarios de la organización, gestionando proyectos/procesos, según la necesidad.
Lo Que Harás:
- Ofrecer información/consejos y respuesta a las preguntas que los colaboradores puedan generar; así como orientarlos con instrucciones en temas de restablecimiento de correos electrónicos y contraseñas.
- Instalar, actualizar, configurar y solucionar los problemas de los dispositivos informáticos; así como los de comunicación y periféricos.
- Inventariar los activos y brindar un excelente servicio al cliente interno, según sea requerido.
- Ofrecer solución a los problemas de manera directa y/o derivándolos a grupos asociados dentro de la unidad de soporte.
- Actuar como primera o segunda línea de respuesta a solicitudes de asistencia técnica de hardware, software, periféricos y redes; así como escalar problemas más complejos a los equipos de soporte apropiados.
- Desarrollar y asistir en el desarrollo de sistemas para todas las funciones de soporte al usuario final.
- Documentar, rastrear y monitorear los problemas para facilitar una resolución oportuna y dentro de lo posible anticipada.
Lo que necesitas saber (o habilidades técnicas):
- Manejo de MS Office (Excel, Word, PowerPoint), a nivel avanzado.
- Manejo del sistema de gestión de tickets de TI (Zendesk), a nivel avanzado.
- Experiencia mínima de 2 años en el puesto o realizando las funciones descritas, en el área de Tecnología de la Información, Ingeniería, Informática o campo relacionado.
- Experiencia trabajando en Helpdesk y/o NOC (Network Operation Center/ Centro de Operaciones de Red).
Usted (Habilidades de Comportamiento):
- Trabajo en equipo
- Organización
- Atención al detalle
- Resolución de problemas
- Pensamiento crítico
Valores De Ticketmaster:
- Confianza: Somos conscientes de que los aficionados y los clientes confían en nosotros para impulsar sus experiencias en eventos en vivo y nosotros confiamos los unos en los otros para hacerlo realidad.
- Trabajo en equipo: Creemos que los logros individuales palidecen en comparación con el nivel de éxito que puede alcanzar un equipo.
- Integridad: Estamos comprometidos con los más altos estándares morales y éticos en nombre de los innumerables socios y partes interesadas a los que representamos.
- Pertenencia: Nos comprometemos a construir una cultura en la que todas las personas puedan ser auténticas, tener la misma voz y las mismas oportunidades de prosperar.
Igualdad De Oportunidades:
Somos apasionados y comprometidos con nuestra gente y vamos más allá de la retórica de la diversidad y la inclusión. Trabajarás en un ambiente inclusivo y te animarán a llevar todo tu ser al trabajo. Haremos todo lo posible para ayudarte a equilibrar con éxito tu trabajo y tu vida familiar.
Como empresa en crecimiento, te alentaremos a desarrollar tus aspiraciones profesionales y personales, disfrutar de nuevas experiencias y aprender de las personas talentosas con las que trabajarás. Es el talento lo que nos importa y alentamos las solicitudes de personas independientemente de su género, raza, orientación sexual, religión, edad, estado de discapacidad o responsabilidades de cuidado.
Cultura: Somos fans que ayudamos a los fans de todo el mundo a participar en los eventos en vivo que aman.
#J-18808-Ljbffr
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