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Client Relationship Specialist
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About Caterpillar Financial Services Corporation
We strive to be the industry leader in creating stronger, more sustainable communities through innovative financial solutions. As a global company, we serve customers worldwide with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.
We empower our employees to build their careers, develop essential work skills, foster strong relationships, and drive digital transformation. Our goal is to meet customer needs while promoting diversity, equity and inclusion.
This role supports day-to-day sales activities by providing expert advice and assistance to customers and internal teams.
Main responsibilities include:
- Responding to customer inquiries and resolving product and service-related issues via phone, email or online chat.
- Evaluating and refining credit structures for retail customers.
- Providing administrative support for contracts and resolving related issues.
- Identifying new business opportunities, building customer relationships, and introducing our products and services.
Essential qualifications:
- Understanding of key credit analysis principles
- Bachelor's degree in Business or Industrial engineering, or equivalent experience in the Financial Industry
- English proficiency at an intermediate level
- Minimum 2-3 years of experience in Sales or Customer Service
