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Assistant to Customer Management Team

hace 1 semana


Lima, Perú PST A tiempo completo

PST.AG is seeking a highly skilled and organized individual to join our customer management team as an assistant. In this role, you will provide exceptional customer care services, ensuring that our clients receive prompt and seamless support.

Key Responsibilities
  1. Customer Care: Create and resolve tickets, providing comprehensive support to our customers.
  2. Customer Communication: Develop and maintain effective communication channels to ensure customer satisfaction.
  3. Ticket Processing: Track, review, and process tickets efficiently, supporting customers throughout the process.
  4. Scheduling Appointments: Arrange and document appointments, ensuring smooth communication between parties.
  5. Enterprise Resource Planning System: Utilize ERP to create offers, invoices, and other documents.

This is an excellent opportunity for a motivated and communicative individual to join a dynamic and international team. The ideal candidate will have a bachelor's degree in any related field, at least 5 years of experience in a similar role, and strong organizational skills.

Requirements
  • Familiarity with ERPNext or similar systems.
  • Experience working in a ticketing system.
  • Proficiency in Large Language Models (LLM).
  • Excellent communication and organizational skills.
  • Ability to work Central European Time (CET).