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IT Desktop Support
hace 3 semanas
This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.
**Key Responsibilities**:
- Answer, troubleshoot and document support calls and tickets
- Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
- Identify, isolate and repair/resolve hardware and software problems
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Utilize ticketing system to document and prioritize work
- Works closely with Manager to purchase hardware and software
- Contribute to technical Support documentation of resolutions, processes, and procedures
- Assesses functional needs to determine specifications for purchases
- Be a contributing member of a Technical Team
- Research issues that are not documented and resolve them; then document findings
**Qualifications**:
- 2-5 years’ experience working in the IT Support field
- Excellent customer service, interpersonal, communication skills
- Extensive knowledge & experience of Windows devices and support of Windows OS
- Minimum 2 -3 years’ experience supporting Windows 10 desktop/laptop PCs
- Experience troubleshooting and replacing hardware on both desktop and laptop PCs
- Ability to manage user accounts in Active Directory and Exchange
- Knowledge of how to effectively use Active Directory
- Able and willing to learn new as well as existing technologies
- Experience installing software, patches, updates on desktops and laptops
- Experience troubleshooting basic network, software, printing problems
- Successful at working in a team culture
- Excellent written and organizational skills
**We are an equal opportunity employer
