Empleos actuales relacionados con Marketplace Support Specialist - Lima - e2open
-
Technical Support Specialist
hace 6 días
Lima, Perú Sendlane A tiempo completoWe're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...
-
Product Support Specialist
hace 2 semanas
Lima, Perú Sendlane A tiempo completoWe're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**! **Summary**: To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and...
-
Sales Support Specialist
hace 1 semana
Lima, Perú ABB A tiempo completo**Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Customer Support Specialist
hace 4 días
Lima Metropolitana, Perú Hitachi Energy A tiempo completoJoin to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers'...
-
Senior Shift Specialist
hace 1 día
Lima, Perú SDZ Support Company A tiempo completo**SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...
-
Customer Support Specialist
hace 1 semana
Lima, Perú Archstone LATAM A tiempo completo**Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...
-
Customer Support Specialist
hace 1 semana
Lima, Perú Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
IT Helpdesk Support Specialist
hace 1 semana
Lima, Perú Peru Process Solutions SRL A tiempo completo**IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...
-
IT Helpdesk Support Specialist
hace 1 día
Lima, Perú Peru Process Solutions SRL A tiempo completo**IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...
-
Network Support Specialist
hace 2 semanas
Lima, Perú Kyndryl Peru SRL A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
Marketplace Support Specialist
hace 2 semanas
The Marketplace Support Specialist (MSS) is responsible for the day-to-day operation of the e2open Marketplace and is an expert on e2open's e-commerce platform and the various subscriptions and services offered, with a good grasp of technology, excellent customer service and communication skills. The role supports both internal and external clients, facilitating transactions through the Marketplace website, and answering commercial questions from clients. A successful MSS will interact with and leverage e2open Field Sales & Marketing personnel as well as back-office accounting, finance, and sales admin roles. The MSS will manage client inquires and liaise between clients and internal cross-functional teams to achieve timely and successful delivery of our solutions. The MSS builds strong relationships with all relevant internal contacts and supports them in providing high levels of customer service. RESPONSIBILITES: - Provide exceptional overall support to clients enrolling in the e2open Marketplace, including: - Answer questions regarding the various subscriptions available and suggest appropriate subscriptions and services based on the client's needs. - Facilitate e-commerce transactions in the e2open Marketplace, both initial sales, and upgrades and upsells. - Research, diagnose, and respond timely to client inquiries. - Assess the severity level of any request, prioritize, and escalate as required. - Work with cross-functional teams to troubleshoot and resolve complex problems regard the e2open e-commerce platform. - Recognize and escalate opportunities for upsell regarding other e2open products and services outside the Marketplace as appropriate. - Communicate effectively with an ecosystem of stakeholders; develop and nurture relationships with e2open LaaS team members, Field sales, Accounting/Finance, business integrations team and other partners to ensure a smooth and rewarding client experience. - Document resolutions (such as clear root causes, potential bugs, implemented solutions, enhancement opportunities, etc.). - Follow defined operational processes to ensure sales and client entitlements are recorded accurately and timely. - Build, maintain, and utilize knowledgebase articles, FAQs, and/or best practices for future use. - Create and maintain strong relationships with applicable carriers; communicate clearly and regularly to carriers regarding performance and partnership. - Extract and manipulate data as required. - Other tasks and activities as assigned. QUALIFICATIONS AND EXPERIENCE: - 2+ years of client experience inclusive of eCommerce, Retail distribution, 3PL, and/or Fulfillment & Distribution. - Bachelor's Degree (Supply Chain Management, Computer Science, Business, or related field) preferred. - Prior work history exhibiting the ability to work remotely; both independently and within a team-based environment. - Strong organizational skills. - Strong interpersonal skills (ability to purposely capitalize upon relationships) - Excellent verbal and written communication skills (English). - Experience with e-commerce software and transactions. - Experienced users Microsoft Office Suite (Outlook, Word, Excel). - Influential interpersonal skills - Proven problem-solving ability; ability to make and execute decisions based on company guidelines, and to escalate when necessary. PHYSICAL REQUIREMENTS: - General office environment and responsibilities requiring: - Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday. - Placing and receiving phone calls. - Occasionally moving and lifting objects up to 20 pounds. - May require
